Channel Manager (SMB) – East Coast (Pahang)

Menara Maxis; Kampung Sungai Karang Darat; On-site; MYR 90,000 - 120,000; Full time

Job summary

Maxis is seeking a dynamic Channel Sales Manager to drive SME revenue by developing and executing channel strategies, recruitment, and performance tracking. You will build strong relationships with SME partners and enable them to sell Maxis mobile, broadband and fixed solutions.

Join a team committed to inclusive collaboration and data-driven decisions, working closely with Marketing, Product, and Support to ensure partner success and sustained growth.

Qualifications

• Experience in channel sales, preferably SME-focused.
• Ability to set objectives, track KPIs and use CRM data for decisions.
• Strong relationship-building and partner enablement skills.

Responsibilities

• Develop and execute channel sales strategies with clear objectives and KPI tracking.
• Recruit, build, and nurture SME channel partners with tailored support and resources.
• Utilise data analytics to monitor channel performance, identify trends and optimise incentives.
• Communicate product updates, market insights, and best practices to partners to drive sales.
• Proactively identify and resolve channel-related challenges and adapt strategies to market trends.
• Collaborate with internal teams (marketing, product, support) to ensure comprehensive partner support.
• Champion a customer-centric approach within the channel to deliver value for SME customers.
• Maintain accountability for channel outcomes and uphold operational excellence.

Skills

Channel sales

CRM systems

Partnership management

Data analytics

Cross-functional collaboration

Customer-centric approach

Tools

Salesforce

Job description

Are you ready to get ahead in your career? We want to empower you to turn your ambitions into achievements. We thrive in inclusiveness, diversity and embrace close collaborations for you to create impact for yourself and others. Together, we aim to bring the best of technology to help people, businesses and the nation to be ahead in a changing world. To realise our vision to become Malaysia’s leading converged solutions company, we are looking for a new talent to innovate and grow with us in a culture that values commitment, performance and possibilities.

Why does this job exist and why is it critical?

• Develop and execute channel sales strategies, setting clear objectives (revenue, partner recruitment) and tracking performance using KPIs and CRM systems (eg SalesForce) to achieve SME overall revenue goals.
• Recruit, build, and nurture strong, collaborative relationships with SME channel partners, providing tailored support, training, resources, and prompt conflict resolution to foster trust.
• Utilise data analytics to monitor channel performance, identify trends, and make informed decisions to optimise strategies, partner incentives, and overall channel effectiveness.
• Enable partners by effectively communicating product updates, market insights, and best practices; ensuring they are well-equipped and empowered to sell Maxis mobile, broadband and fixed solutions successfully.
• Proactively identify and solve channel-related challenges, developing contingency plans and adapting strategies based on market trends, competitor activities, and partner feedback.
• Collaborate effectively with internal teams (e.g. , marketing, product, support) to ensure partners receive comprehensive support and to align cross-functional efforts for channel success.
• Champion a customer-centric approach within the channel, guiding partners to understand and deliver value based on the specific needs of SME customers.
• Ensure accountability for channel outcomes, manage commitments to partners and stakeholders effectively, and maintain high standards of operational excellence and follow-through

What’s next? Once you’ve applied online, our team will carefully review your application. Due to a high volume of applications, we appreciate your patience to allow for a fair and timely review process. Should you be shortlisted for the role, we will send you an invitation via email for a digital interview. You can also check on your application status by logging into your candidate account.

Maxis values diverse voices & people. We hire and reward our employees based on capability & performance — regardless of ethnicity, gender, age, education, religion, nationality or physical ability.

Tomorrow Begins Today We are the leading integrated telco in Malaysia, connecting people and businesses to a world of possibilities. Tomorrow Begins Today, as we make aspiration achievable today with reliable connectivity and simple experiences. We deeply believe that the key element to our success has always been our people. Visit our careers page to learn more about #LifeAtMaxis. #SimplyMaxis Culture To realise our shared vision to be the leading integrated telco in Malaysia, we have embedded the language of commitment, performance, and possibilities to embody our culture values.

Our #SimplyMaxis culture encompasses four values which are ‘Keep It Simple’, ‘Focus On Real Customer Needs’, ‘Go For Gold’, and ‘Celebrate Winning Together’. Watch these videos and hear from our people who live and breathe our #SimplyMaxis culture.