SMB Channel Manager - Central

Maxis; Kuala Lumpur; On-site; MYR 120,000 - 180,000; Full time

Job summary

Maxis is seeking a results-driven Channel Sales Manager to develop and manage indirect sales channels for the SME segment in Malaysia. You will set objectives, recruit and nurture partners, drive revenue growth, and optimize performance with KPIs and CRM tools like SalesForce.

Collaborating with internal teams across marketing, product and support, you will turn market insights into action, provide partner enablement, resolve conflicts, and uphold high standards of operational excellence while

Qualifications

• Experience in developing and managing indirect sales channels for SME growth.
• Track revenue targets and partner recruitment using KPIs and CRM systems.
• Ability to collaborate with marketing, product, and support teams.

Responsibilities

• Develop and execute channel sales strategies to hit SME revenue goals.
• Recruit and nurture SME channel partners with training and resources.
• Use data analytics to monitor performance and optimise strategies.
• Communicate product updates and market insights to partners.
• Collaborate with internal teams to support channel success.
• Champion customer-centric channel approach for SME customers.
• Ensure accountability and high standards of operations.

Tools

SalesForce

Job description

Are you ready to get ahead in your career?

• We want to empower you to turn your ambitions into achievements.


• We thrive in inclusiveness, diversity and embrace close collaborations for you to create impact for yourself and others.


• Together, we aim to bring the best of technology to help people, businesses and the nation to be ahead in a changing world.


• To realise our vision to become Malaysia’s leading converged solutions company, we are looking for a new talent to innovate and grow with us in a culture that values commitment, performance and possibilities.

Why does this job exist and why is it critical?

This role is responsible for developing and managing indirect sales channels to drive Maxis’s SME segment growth. This role drives consistent SME channel sales results through strategic planning, robust partner relationship-building, and operational excellence. The manager cultivates key habits to achieve revenue targets, partner recruitment, and market penetration, ensuring efficiency and effectiveness in all channel activities.

Job Description

• Develop and execute channel sales strategies, setting clear objectives (revenue, partner recruitment) and tracking performance using KPIs and CRM systems (eg SalesForce) to achieve SME overall revenue goals.


• Recruit, build, and nurture strong, collaborative relationships with SME channel partners, providing tailored support, training, resources, and prompt conflict resolution to foster trust.


• Utilise data analytics to monitor channel performance, identify trends, and make informed decisions to optimise strategies, partner incentives, and overall channel effectiveness.


• Enable partners by effectively communicating product updates, market insights, and best practices; ensuring they are well-equipped and empowered to sell Maxis mobile, broadband and fixed solutions successfully.


• Proactively identify and solve channel-related challenges, developing contingency plans and adapting strategies based on market trends, competitor activities, and partner feedback.


• Collaborate effectively with internal teams (e.g. , marketing, product, support) to ensure partners receive comprehensive support and to align cross-functional efforts for channel success.


• Champion a customer-centric approach within the channel, guiding partners to understand and deliver value based on the specific needs of SME customers.


• Ensure accountability for channel outcomes, manage commitments to partners and stakeholders effectively, and maintain high standards of operational excellence and follow-through

Maxis values diverse voices & people. We hire and reward our employees based on capability & performance — regardless of ethnicity, gender, age, education, religion, nationality or physical ability.