Channel Development – Strategy, Recruitment & Performance (Enterprise Business)

Menara Maxis; Malaysia; On-site; MYR 90,000 - 150,000; Full time

Job summary

Maxis is hiring to strengthen its B2B channel development by shaping strategy, partner segmentation, and operating frameworks for connectivity and ICT solutions across Malaysia.

The role covers recruiting partners, designing incentives, building scorecards, and collaborating with Sales, Finance, Marketing and Legal to deliver measurable results. You will help translate strategy into actions that drive growth for the business and customers.

Responsibilities

• Support the Head of Channel Development in preparing, refining and documenting the B2B channel strategy and operating framework, incorporating market trends, competitor benchmarking and internal sales performance data.
• Assist in designing and periodically reviewing the partner segmentation/tiering model and associated tier criteria.
• Develop and maintain channel policies, partner playbooks and standard operating procedures.
• Conduct market and competitive analysis on channel practices for connectivity and ICT solutions to inform strategy updates.
• Design and refine the partner recruitment framework, including target partner profiles, sourcing channels, evaluation criteria and due-diligence checklists.

Job description

Are you ready to get ahead in your career? We want to empower you to turn your ambitions into achievements. We thrive in inclusiveness, diversity and embrace close collaborations for you to create impact for yourself and others. Together, we aim to bring the best of technology to help people, businesses and the nation to be ahead in a changing world. To realise our vision to become Malaysia’s leading converged solutions company, we are looking for a new talent to innovate and grow with us in a culture that values commitment, performance and possibilities.

Why does this job exist and why is it critical?

1. Channel Strategy & Framework Support the Head of Channel Development in preparing, refining and documenting the B2B channel strategy and operating framework, incorporating market trends, competitor benchmarking and internal sales performance data. Assist in designing and periodically reviewing the partner segmentation/tiering model and associated tier criteria. Develop and maintain channel policies, partner playbooks and standard operating procedures. Conduct market and competitive analysis on channel practices for connectivity and ICT solutions to inform strategy updates.

2. Partner Recruitment & Selection Design and refine the partner recruitment framework, including target partner profiles, sourcing channels, evaluation criteria and due-diligence checklists. Support execution of the recruitment pipeline — screening applications, scoring candidates against selection criteria, and coordinating due diligence with Legal and Finance. Track recruitment funnel metrics (leads, qualified prospects, signed partners), identify bottlenecks, and recommend process improvements. Assist in preparing partner agreements and onboarding-readiness documentation ahead of handover to the onboarding team.

3. Incentive & Compensation Design Design, model and refine partner incentive and compensation structures — base commissions, volume rebates, market development funds (MDF) and spiffs — in coordination with Finance. Conduct incentive benchmarking against competitors and industry practice. Monitor incentive payout accuracy, cost-to-revenue ratio and scheme effectiveness, and recommend adjustments. Support the design and execution of time-bound incentive campaigns and contests tied to strategic product or market priorities.

4. Partner Performance Scorecards & Reviews Develop and refine the partner performance scorecard framework, including KPIs, weightings and performance thresholds. Own the data collection, reporting and analysis underpinning partner scorecards. Prepare materials for, and support execution of, periodic partner business reviews. Recommend performance improvement plans, incentive adjustments or tier changes based on scorecard outcomes.

5. Cross-Functional Collaboration & Reporting Collaborate with Sales, Finance, Marketing and Legal on framework, recruitment criteria and incentive scheme design. Provide regular reporting and dashboards to the Head of Channel Development on strategy execution, recruitment pipeline and partner performance.

Maxis values diverse voices & people. We hire and reward our employees based on capability & performance — regardless of ethnicity, gender, age, education, religion, nationality or physical ability.

Tomorrow Begins Today We are the leading integrated telco in Malaysia, connecting people and businesses to a world of possibilities. Tomorrow Begins Today, as we make aspiration achievable today with reliable connectivity and simple experiences. We deeply believe that the key element to our success has always been our people. Visit our careers page to learn more about #LifeAtMaxis. #SimplyMaxis Culture To realise our shared vision to be the leading integrated telco in Malaysia, we have embedded the language of commitment, performance, and possibilities to embody our culture values. Our #SimplyMaxis culture encompasses four values which are ‘Keep It Simple’, ‘Focus On Real Customer Needs’, ‘Go For Gold’, and ‘Celebrate Winning Together’. Watch these videos and hear from our people who live and breathe our #SimplyMaxis culture.