Strategic SMB Channel Growth Manager

Maxis; Kuantan; On-site; MYR 90,000 - 130,000; Full time

Job summary

Maxis is seeking a dynamic Channel Sales Manager to drive SME revenue by building and executing partner strategies across mobile, broadband and fixed solutions. You will recruit, enable, and collaborate with channel partners, supported by data analytics and CRM tools to track performance.

Join a diverse team in Malaysia, focused on customer-centric outcomes and operational excellence, with cross-functional collaboration to empower partners and deliver value to small and medium enterprises.

Responsibilities

• Develop and execute channel sales strategies, set objectives and track performance using KPIs and CRM (e.g., Salesforce) to achieve SME revenue goals.
• Recruit, build, and nurture strong relationships with SME channel partners, providing tailored support, training, resources, and prompt conflict resolution to foster trust.
• Utilise data analytics to monitor channel performance, identify trends, and make informed decisions to optimise strategies, partner incentives, and overall channel effectiveness.
• Enable partners by effectively communicating product updates, market insights, and best practices; ensuring they are well-equipped and empowered to sell Maxis mobile, broadband and fixed solutions successfully.
• Proactively identify and solve channel-related challenges, developing contingency plans and adapting strategies based on market trends, competitor activities, and partner feedback.
• Collaborate effectively with internal teams (e.g. , marketing, product, support) to ensure partners receive comprehensive support and to align cross-functional efforts for channel success.
• Champion a customer-centric approach within the channel, guiding partners to understand and deliver value based on the specific needs of SME customers.
• Ensure accountability for channel outcomes, manage commitments to partners and stakeholders effectively, and maintain high standards of operational excellence and follow-through

Job description

Maxis is seeking a dynamic Channel Sales Manager to drive SME revenue by building and executing partner strategies across mobile, broadband and fixed solutions. You will recruit, enable, and collaborate with channel partners, supported by data analytics and CRM tools to track performance.

Join a diverse team in Malaysia, focused on customer-centric outcomes and operational excellence, with cross-functional collaboration to empower partners and deliver value to small and medium enterprises.