Sleep Solutions & Mattress Sales Specialist

Akemi International Sdn Bhd; Kuala Lumpur; On-site; MYR 27,000 - 36,000; Full time

Job summary

Akemi Mattress is seeking an energetic Sleep Advisor to recommend mattress solutions based on customers’ sleeping needs, comfort preferences, and budgets. The role focuses on achieving sales targets and delivering excellent customer service across retail counters, roadshows, retailer events, and mattress expos.

Key responsibilities include closing sales, understanding customer needs, demonstrating products, handling inquiries, and building lasting customer relationships.

Qualifications

• Minimum 1–2 years of retail sales experience required.
• Experience in mattress or bedding is an advantage.
• Experience in mattress expos, roadshows, or large-scale sales events is highly preferred.
• Strong communication, negotiation, and sales-closing skills.
• Energetic, confident, customer-oriented and target-driven.

Responsibilities

• Achieve individual and event sales targets through effective customer engagement and sales closing.
• Understand customer needs and recommend suitable mattresses and complementary products.
• Explain product features, benefits, and technology, and conduct mattress demonstrations.
• Handle customer enquiries, objections, negotiations, and sales follow-ups professionally.
• Build long-term customer relationships and generate referrals.
• Support counter setup, event preparation, and product presentation.
• Monitor competitor products, pricing, and promotions.
• Work closely with the Group Team Leader to achieve sales objectives.

Skills

Sales closing

Customer service

Communication

Negotiation

Retail sales

Job description

Akemi Mattress is seeking an energetic Sleep Advisor to recommend mattress solutions based on customers’ sleeping needs, comfort preferences, and budgets. The role focuses on achieving sales targets and delivering excellent customer service across retail counters, roadshows, retailer events, and mattress expos.

Key responsibilities include closing sales, understanding customer needs, demonstrating products, handling inquiries, and building lasting customer relationships.