Site Operations Executive - Client Liaison & Reporting

Titan Force Sdn Bhd; Johor Bahru; On-site; MYR 39,000 - 61,000; Full time

Benefits offered by this job

Medical insurance

Annual salary increment

Employee bonding program

Health insurance

Company car

Free parking

Maternity leave

Opportunities for promotion

Job summary

TITAN FORCE SDN BHD’s Johor Bahru branch is seeking a Site-based Operations Executive to manage daily operations, coordinate with clients and internal teams, and ensure adherence to SOPs and reporting protocols.

The role requires a Bachelor or Diploma in Management, with at least 1 year of experience and proficiency in Bahasa Malaysia and English. Fresh graduates with internships are encouraged to apply, with convenience features such as staff amenities and promotion opportunities.

Qualifications

• Minimum 1 year of working experience in operations
• Proficiency in Bahasa Malaysia and English
• Fresh graduates with internship experiences are encouraged to apply
• Walking distance to restaurants, food courts, banks

Responsibilities

• Monitor and respond to letters and emails related to operations
• Address client, guard, or operation team issues within SLA
• Maintain good rapport with clients and conduct regular site visits
• Attend client meetings on behalf of the company
• Prepare Minutes of Meeting and distribute to stakeholders
• Plan weekly operation meetings with relevant parties and update supervisors
• Ensure daily log books are submitted for verification between 9:00 AM and 10:00 AM
• Ensure guards record incidents in log books and comply with SOPs
• Prepare and update Monthly Reports including site audit and incident summaries
• Process incident reports per SOP within required timelines

Skills

Bahasa Malaysia proficiency

English proficiency

Education

Bachelor/Diploma in Management

Job description

TITAN FORCE SDN BHD’s Johor Bahru branch is seeking a Site-based Operations Executive to manage daily operations, coordinate with clients and internal teams, and ensure adherence to SOPs and reporting protocols.

The role requires a Bachelor or Diploma in Management, with at least 1 year of experience and proficiency in Bahasa Malaysia and English. Fresh graduates with internships are encouraged to apply, with convenience features such as staff amenities and promotion opportunities.