Site Engineer (Support & Maintenance)

VERIDIAN CLOUD SDN BHD; Gelang Patah; On-site; MYR 45,000 - 75,000; Full time

Benefits offered by this job

Statutory benefits (EPF, SOCSO, EIS)

Annual performance bonus

Job summary

VERIDIAN CLOUD SDN BHD is seeking a Site Engineer to be the first point of contact for faults on the ANPR system at the checkpoint. You will monitor, respond to incidents, and support on-site hardware and network components to keep lanes operational.

Working through the service desk and ITSM processes, you will perform Level 1 checks, log incidents, and coordinate with HikVision and solution architects for escalations while maintaining shift handover records.

Qualifications

• Diploma or degree in Electrical/Electronics Engineering, IT, CS, or Telecommunications.
• Experience in ITSM with incident management and ticketing (Freshservice, ServiceNow or similar).
• Experience in TCP/IP networking, switches, VLANs and basic troubleshooting.
• Willing to work rotating shifts including nights, weekends and public holidays.
• Based at the border checkpoint site with good English and Bahasa Malaysia.
• Able to work under pressure in a 24/7 environment and in a team.
• ELV experience (CCTV, access control, intercom or structured cabling) and HikCentral experience.
• Driving licence preferred.

Responsibilities

• Monitor system health and alerts in HikCentral and validate alerts before action.
• Provide on-site first-line support and hardware troubleshooting for ANPR and cameras.
• Respond to incidents within SLA and log/update/close in ITSM.
• Perform Level 1 checks; escalate more complex issues to Team Lead.
• Troubleshoot site network issues including switches and cabling.
• Carry out semi-annual PM and maintain checklists and reports.
• Support camera calibration, firmware updates, and change/test steps.
• Coordinate with HIKVISION and Veridian Cloud on escalations as directed.

Skills

ITSM

Incident management

Ticketing systems

Networking

English

Bahasa Malaysia

Teamwork

24/7 support

Education

Diploma or Degree in Electrical/Electronics Engineering, IT, Computer Science, Telecommunications

Tools

Freshservice

ServiceNow

HikCentral

HIKVISION systems

Job description

The Site Engineer is the first point of contact for faults on the ANPR system at the checkpoint. Working through the service desk, monitoring and incident management practices, you keep lanes operational in line with the agreed SLA and record every fault and fix in the ITSM platform.

Key responsibilities

Monitor system health and alerts in HikCentral Professional (HCP) and validate each alert before acting on it.

Provide on-site first-line support, fault response and hardware troubleshooting for ANPR and checkpoint cameras, terminal servers, trigger radars, flash lights, LED displays, intercoms and storage devices.

Respond to incidents within SLA response times.

Log, update, escalates and close incidents in the ITSM platform, with accurate fault details and resolution notes.

Perform only approved Level 1 checks and escalates everything else to the Team Lead.

Troubleshoot site network issues, including switches, cabling and connectivity between devices, terminal servers and the control room.

Carry out semi-annual preventive maintenance and complete the checklists and PM reports.

Support camera calibration, firmware updates and accuracy validation activities, following the approved change and test steps.

Coordinate with HIKVISION, the main contractor and the Veridian Cloud solution architects on Level 2/3 escalations, as directed by the Team Lead.

Maintain shift handover logs, spare parts records and site documentation so the next shift starts with an accurate picture.

About you

Diploma or Degree in Electrical/Electronics Engineering, IT, Computer Science, Telecommunications or a related field.

Experience in IT Service Management (ITSM), including incident management and ticketing (Freshservice, ServiceNow or similar).

Experience in networking: TCP/IP, switching, VLANs, IP addressing and basic network troubleshooting.

Willing to work rotating shifts, including nights, weekends and public holidays.

Willing to be based at the border checkpoint site.

Good communication skills in English and Bahasa Malaysia.

Able to work in a team and under pressure in a 24/7 environment.

Valid driving licence is preferred.

ELV (Extra Low Voltage) experience, such as CCTV, access control, intercom or structured cabling.

Experience with HIKVISION products or HikCentral.

• Statutory benefits (EPF, SOCSO, EIS, shift allowances) and annual performance bonus.

Training and knowledge transfer from HIKVISION and Veridian Cloud, including all ANPR devices.

Mandatory Requirement

Candidates who are shortlisted must go through a compulsory background screening via Malaysian E-Vetting system.

Only candidates who cleared the background screening test will be offered the Employment.