Site Engineer (Johor)

Freshtel Internet Sdn Bhd; Johor; On-site; MYR 28,000 - 50,000; Part time

Job summary

Freshtel Internet Sdn Bhd is looking for a Network/Site Engineer to monitor network performance, troubleshoot outages, and schedule upgrades to maximise service quality for residential and commercial customers.

You will install, maintain and support network elements including wired and wireless components, supervise on-site civil, mechanical and electrical works, and provide timely technical assistance to the customer support team while addressing escalated customer concerns professionally.

Qualifications

• SPM / Diploma / Bachelor's degree in Telecommunications, Engineering, Information Technology, or a related field.

Responsibilities

• Monitor network performance, especially bandwidth utilization and power stability.
• Troubleshoot network problems and outages; schedule upgrades to maximise performance.
• Report and escalate network issues to management in a timely manner.
• Install, maintain and support network elements including wired and wireless components.
• Supervise on-site preparation work including civil, mechanical and electrical works.
• Provide technical assistance to the customer support team promptly.
• Handle escalated customer complaints responsively until issues are resolved.
• Maintain professionalism to pacify unsatisfied subscribers during onsite support.

Education

Diploma/Bachelor's degree in Telecommunications/Engineering/Information Technology or related field

Job description

Freshtel Internet Sdn Bhd is a fast-growing Internet Service Provider (ISP) in Malaysia, delivering high-speed broadband solutions to residential and commercial customers. Since our establishment, we have expanded across Klang Valley and beyond, focusing on reliable connectivity, strong customer experience, and continuous network innovation.

Job Responsibilities:

a) Monitoring the network performance, especially on the bandwidth utilization and power stability.

b) Maximizes performance by troubleshooting network problems and outages and scheduling upgrades.

c) Acting proactively and responsibly in reporting and escalating any network performance issue to the management timely.

d) Install/maintain and support of network element including wired and wireless network component.

e) Supervise on site preparation work including civil mechanical electrical works.

f) Providing technical assistance to the customer support team promptly.

g) Handling escalated customers' complaints responsively and thoroughly until the issue is addressed.

h) Pacifying unsatisfying subscribers with professionalism and respect whenever the Network Engineer is handling onsite support.

Job Requirements:

SPM / Diploma / Bachelor's degree in Telecommunications, Engineering, Information Technology, or a related field.

Willingness to work flexible hours, including evenings and weekends as needed.

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Telecommunications & Internet Service Providers 11-50 employees

We are a group of passionate & enterprising professionals with a combination of 50+ years in the Telecommunications industry who are determined to reFRESH our customers expectations of what an Internet experience can be!

We want to shake up the telecommunications industry and will constantly evolve to deliver an experience that our customers will absolutely enjoy as we strive to always put our customers at the heart of what we do.

We aim to serve our customers across Malaysia, helping connect people to the digital world and enabling them to discover and experience its endless possibilities. We aim to bring a totally reFRESHing change to you, our valued customers!

We are a group of passionate & enterprising professionals with a combination of 50+ years in the Telecommunications industry who are determined to reFRESH our customers expectations of what an Internet experience can be!

We want to shake up the telecommunications industry and will constantly evolve to deliver an experience that our customers will absolutely enjoy as we strive to always put our customers at the heart of what we do.

We aim to serve our customers across Malaysia, helping connect people to the digital world and enabling them to discover and experience its endless possibilities. We aim to bring a totally reFRESHing change to you, our valued customers!

We are a group of passionate & enterprising professionals with a combination of 50+ years in the Telecommunications industry who are determined to reFRESH our customers expectations of what an Internet experience can be!

We want to shake up the telecommunications industry and will constantly evolve to deliver an experience that our customers will absolutely enjoy as we strive to always put our customers at the heart of what we do.

We aim to serve our customers across Malaysia, helping connect people to the digital world and enabling them to discover and experience its endless possibilities. We aim to bring a totally reFRESHing change to you, our valued customers!