Site Coordinator (MNC Wafer Fab Industry)

Asia Recruit (Permanent, Contract, & Executive Recruitment); Bayan Lepas; On-site; MYR 60,000 - 90,000; Full time

Job summary

A leading recruitment agency is seeking a dynamic Site Coordinator based in Bayan Lepas, Penang for a semiconductor MNC. The role involves liaising with customers, managing service personnel, and ensuring equipment operational efficiency. Candidates should have a technical degree and four years of experience in related fields. Strong communication, problem-solving skills, and attention to detail are essential. Interested applicants can apply by submitting their resume via email.

Qualifications

• Minimum four years of experience with capital equipment or facilities engineering.
• Proven supervisory skills in leading technical service personnel.
• Background in engineering or manufacturing preferred.
• Excellent customer service and communication skills.
• Detail oriented with strong problem-solving ability.

Responsibilities

• Manage and organize customer activities and service engineers.
• Work on complex planning activities for equipment performance.
• Instruct customers on equipment operation and maintenance.
• Instruct customers in operation and maintenance of equipment.
• Report equipment performance indicators to management.
• Be on call and travel up to 20% as required.

Skills

Customer communication

Problem-solving

Conflict resolution

Detail-oriented

Task prioritization

Education

Bachelor's Degree in a technical discipline

Job description

About the job Site Coordinator (MNC Wafer Fab Industry)

Company background

Our well-established client is a MNC specializing in semiconductor machine. They are looking for a dynamic and result oriented candidate to fill their current job opening of Site Coordinator, to be based in Bayan Lepas, Penang.

Job summary

This position acts as the key liaison between customer, management and on‑site assigned service personnel regarding installation, maintenance, repair, testing and/or customer training issues. This is a non‑exempt position with high accountability for corporate image, integrity, and results, which at times may mean extraordinary effort and working timeframes.

Job responsibilities

• Manages plans and organizes customer activities. Supervises, coordinates, trains, motivates and guides other Fields Service Engineers.
• Works on a wide variety of complex planning activities where material or sourcing requirements are variable and special projects where customer equipment performance is key to contractual obligations and/or project deadlines.
• Assists Customer Support Management and Regional Sales Managers by understanding and communicating customer initiatives and ensuring timely closure of customer requirements.
• Instructs customers in the complete operation and maintenance of equipment.
• Assists customers in identifying and repairing equipment related process problems.
• Participates in internal meetings to facilitate the coordination of important issues including spare parts, warranty and daily/weekly priorities.
• Retrieves, compiles and reports equipment performance indicators to both customer and company Management.
• Keeps Management informed of all tools down situations.
• Provides technical assistance or training to less experienced personnel.
• Presents and implements EVG technologies and solutions to customer.
• Coordinates technical resources to track and close customer issues.
• Performs in a dynamic and challenging environment with drive and creativity.

Additional duties and responsibilities

• Preparation and delivery of related training, measuring and recording of performance progress, serving as a liaison with customer.
• Provides work direction to Field Service Engineers who are also working onsite.
• Prepares and submits all required paperwork on a timely routine basis.
• Maintains all assigned equipment logs and records promptly and thoroughly.
• Exhibits good housekeeping practices in all work areas.
• Will be required to be on call, work overtime and/or travel, as required, up to 20% of the time.

Job skills, experience, and education requirements

• Requires a Bachelors Degree in a technical discipline or related field. A commensurate amount of successful field service experience in capital equipment and/or facilities experience may be considered in lieu of the formal education requirement.
• A minimum of four (4) years of experience with capital equipment / facilities engineering, or field operations within the MEMS or Semiconductor industries. Proven background in management/supervision or the ability to demonstrate supervisory skills in leading the efforts of technical service personnel.
• A background in engineering or manufacturing preferred.
• Excellent customer skillset which includes communication, priority setting, influencing and conflict resolution.
• Self-driven with ability to prioritize work and accomplish tasks quickly with good problem‑solving skills.
• Must be detail oriented.
• Solid written and verbal communication for expressing technical ideas and initiatives.
• Comfortable task switching and managing multiple tasks at the same time.

Candidate must be willing to work in Bayan Lepas, Penang.

Qualified and interested candidates can apply by clicking the button below or sending your updated resume to [e-mail].

Consultant in charge of the role

Ashley Tiong
Recruitment Consultant
WhatsApp no: [phone]