[Short Term Contract] Customer Service - Branded Fashion Company

STARTEK; Selangor; On-site; MYR 20,000 - 100,000; Full time

Job summary

A reputable customer service firm in Selangor is seeking a Customer Service representative for a short-term contract. The role involves handling inbound calls and customer inquiries while exceeding expectations for service. Applicants must have at least an SPM certification and be fluent in English. Fresh graduates are encouraged to apply. This role provides full training and a clear career path within the company, along with various staff benefits.

Benefits

EPF

SOCSO

Quarterly staff recognition

Career path program

Rest & relax area

Qualifications

• Candidate must possess at least a SPM and above.
• Required language(s): English.
• Fresh graduates are encouraged to apply.

Responsibilities

• Handling all inbound calls and customer inquiries.
• Exceeding customer expectations in service.
• Working in a team to achieve KPI and SLA.

Skills

Customer service

Communication

Teamwork

Problem-solving

Education

SPM or equivalent

Job description

[Short Term Contract] Customer Service - Branded Fashion Company

Working Days: Monday - Saturday (5 working days per week)

Responsibilities

• Handling all inbound call, live chats or social media pertaining to customer general enquiries, complaints, comments, feedbacks and other raising issue related to the company's products
• To exceed customers expectation in terms of customer service & accurate information.
• Work in a team to achieve the required KPI elements and SLA.
• Handle customer market from Korea and Japan.

Requirements

• Candidate must possess at least a SPM and above.
• Required language(s): English
• Fresh graduates who are interested to start their career in a call centre are also encouraged to apply – Full Training Provided
• Applicant must be willing to work on rotational shifts.
• Each shift consists of 9 working hours and inclusive of 1 hour lunch for rest.
• Applicant must be willing to work at Ara Damansara

SALARY AND BENEFITS

• EPF
• SOCSO
• 5 working days in a week, 9 hours per day
• Rest & relax area
• Quarterly staff recognition and appreciation
• We are located nearby shopping malls and housing area
• IJP – Internal job program. Opportunity to transfer within the company to exciting new roles, after 1 year if there is a suitable position available and staff passes the interview session.
• Career path program with Multi-functional Product, process, soft skill, developmental training.