RETAIL ASSISTANT (PARAGON MARKET PLACE)

Kasut U Sdn. Bhd.; Johor Bahru; In loco; MYR 22.000 - 36.000; Tempo pieno

Descrizione del lavoro

Kasut U Sdn. Bhd. is seeking a Retail Assistant / Promoter to create an outstanding in-store experience for every customer in Malaysia.

You will guide product choices, support informed purchases, and assist with cashiering, stock, and displays across a dynamic retail environment with rotational shifts, weekends, and public holidays. The company operates 53 branches in East Coast and Southern regions, emphasizing brand standards and customer service.

Competenze

• Experience in retail, sales or customer service preferred.
• Strong interpersonal and communication skills.
• Willingness to work rotational shifts, weekends and public holidays.

Mansioni

• Greet, engage, and assist customers in a friendly and professional manner.
• Understand customer needs and recommend suitable products.
• Operate the POS system and process cash, card, and e-wallet transactions securely.
• Maintain store displays, pricing labels, and stock arrangements.
• Handle customer feedback and complaints professionally, escalating when necessary.

Conoscenze

Retail

Customer service

Cashier

Sales skills

Descrizione del lavoro

Join our retail team as a Retail Assistant / Promoter and create an outstanding in-store experience for every customer. You will provide product guidance, support informed purchase decisions, operate cashiering systems, maintain brand standards, and contribute to smooth store operations. The role offers a dynamic environment with promotional events, rotational shifts, weekends, and public holidays.

Key responsibilities

Greet, engage, and assist customers in a friendly and professional manner.

Understand customer needs and recommend suitable products.

Demonstrate product features and benefits while proactively upselling and cross-selling to achieve sales targets.

Handle customer feedback and complaints professionally, escalating matters when necessary.

Build strong relationships with repeat customers and stay updated on products, promotions, and competitor offerings.

Operate the POS system accurately and process cash, card, and e-wallet transactions securely.

Issue receipts, refunds, and exchanges in line with company policies.

Perform daily cash balancing and support end-of-day sales reporting and reconciliation.

Maintain store cleanliness, product displays, pricing labels, promotional materials, and stock arrangements.

Assist with receiving, unpacking, stocking, and replenishing merchandise.

Participate in scheduled cycle counts and random stock takes to maintain inventory accuracy.

Support store layout changes and promotional or seasonal display updates.

Follow company SOPs, safety procedures, loss prevention guidelines, grooming requirements, and dress code standards.

Report suspicious activities, misconduct, theft, or damage to management promptly.

Complete basic store administration, update stock records, and file delivery orders.

Collaborate with team members, attend training sessions, and perform other duties assigned by the superior.

Work flexible rotational shifts, including weekends and public holidays, as scheduled.

What we're looking for

Experience in retail, sales, cashiering, customer service, or promotional activities is preferred.

Strong interpersonal and communication skills with a customer-focused approach.

Confident product presentation, sales, upselling, and closing skills.

Ability to operate POS systems and handle transactions accurately.

Good attention to detail when managing cash, stock, displays, and records.

Proactive, adaptable, reliable, and comfortable working in a fast-paced store environment.

Willingness to work rotational shifts, weekends, and public holidays.

Commitment to maintaining brand standards, company procedures, and high-quality customer service.

Kasut U, as one of the leading family shoe store in Malaysia, we strive to provide wide range of products to your whole family at best quality with reasonable and affordable price. In order to meet the market needs, the product line-up of Kasut U presents a unique style that blends simplicity, comfort and affordability to all our customers.

Among goods available at our outlets are men, ladies, children, school product, bags, accessories etc. Today, we are proud to have a total of 53 branches over East Coast and Southern Regional.

Kasut U was originated from Hoover, a renowned footwear shop with 55 years of history. Hoover is headquartered in Muar, with branches all around Johor. It was a community footwear chain that emphasized on family bonding. The same spirit is inherited by Kasut U, to create a brand new community footwear chain.

In Kasut U, our Vision is too bring our brands to the international market and our Mission is to provide everyone with quality shoes.

For more information, please visit www.kasutu.my

Kasut U, as one of the leading family shoe store in Malaysia, we strive to provide wide range of products to your whole family at best quality with reasonable and affordable price. In order to meet the market needs, the product line-up of Kasut U presents a unique style that blends simplicity, comfort and affordability to all our customers.

Among goods available at our outlets are men, ladies, children, school product, bags, accessories etc. Today, we are proud to have a total of 53 branches over East Coast and Southern Regional.

Kasut U was originated from Hoover, a renowned footwear shop with 55 years of history. Hoover is headquartered in Muar, with branches all around Johor. It was a community footwear chain that emphasized on family bonding. The same spirit is inherited by Kasut U, to create a brand new community footwear chain.

In Kasut U, our Vision is too bring our brands to the international market and our Mission is to provide everyone with quality shoes.

For more information, please visit www.kasutu.my

What can I earn as a Retail Sales Assistant