RETAIL ASSISTANT @MART KEMPAS

Kasut U Sdn. Bhd.; Johor Bahru; On-site; MYR 28,000 - 39,000; Full time

Job summary

Kasut U Sdn. Bhd. is seeking a passionate Retail Sales Assistant to deliver an outstanding in-store experience, provide product knowledge, and assist customers in making informed purchases.

The role emphasizes closing sales, maintaining brand standards, and supporting store operations. The ideal candidate is proactive, sales-driven, customer-focused, and adaptable to promotional events with flexible weekend and holiday shifts.

Qualifications

• Strong interpersonal skills and ability to close sales.
• Proactive and sales-driven approach.
• Ability to stay updated with promotions and competitor offerings.
• Willingness to attend regular training to improve sales techniques and product knowledge.

Responsibilities

• Greet, engage, and assist customers in a friendly and professional manner
• Understand customers' needs and recommend suitable products to meet their requirements
• Demonstrate product features and benefits effectively
• Proactively upsell and cross-sell products to achieve personal and store sales targets
• Handle customer feedback or complaints professionally, escalating to management when necessary
• Operate the POS system accurately and efficiently
• Handle cash, credit/debit card, and e-wallet transactions securely
• Maintain store cleanliness, product displays, and stock arrangements
• Participate in stock counts and ensure inventory accuracy
• Follow SOPs, safety procedures, and loss prevention guidelines

Skills

Interpersonal skills

Sales-driven

Customer service

Flexible working hours

Job description

A passionate, customer-focused Retail Assistant / Promoter to deliver an outstanding in-store experience, provide excellent product knowledge, assist customers in making informed purchase decisions, and ensure smooth cashiering operations. This role requires a proactive, sales-driven individual with strong interpersonal skills and the ability to close sales while maintaining brand standards, supporting store operations, and participating in regular and random stock checks. The ideal candidate will also be adaptable to different promotional events, flexible with working hours, and committed to achieving store objectives.

Key responsibilities

Greet, engage, and assist customers in a friendly and professional manner

Understand customers' needs and recommend suitable products to meet their requirements

Demonstrate product features and benefits effectively

Proactively upsell and cross-sell products to achieve personal and store sales targets

Handle customer feedback or complaints professionally, escalating to management when necessary

Operate the POS (Point of Sale) system accurately and efficiently

Handle cash, credit/debit card, and e-wallet transactions securely

Maintain store cleanliness, product displays, and stock arrangements

Participate in stock counts, including scheduled cycle counts and random stock take exercises to ensure inventory accuracy

Follow all company SOPs, safety procedures, and loss prevention guidelines

About you

Strong interpersonal skills and ability to close sales

Proactive and sales-driven approach

Ability to stay updated with product knowledge, promotions, and competitor offerings

Ability to build and maintain good relationships with repeat customers

Flexible with working hours, including weekends, public holidays, and rotational shifts

Adaptable to different promotional events

Committed to achieving store objectives

Ability to follow company SOPs, safety procedures, and loss prevention guidelines

Willingness to attend regular training sessions to improve sales techniques, product knowledge, and customer service skills

Retail & Consumer Products 101-1,000 employees

Kasut U, as one of the leading family shoe store in Malaysia, we strive to provide wide range of products to your whole family at best quality with reasonable and affordable price. In order to meet the market needs, the product line-up of Kasut U presents a unique style that blends simplicity, comfort and affordability to all our customers.

Among goods available at our outlets are men, ladies, children, school product, bags, accessories etc. Today, we are proud to have a total of 53 branches over East Coast and Southern Regional.

Kasut U was originated from Hoover, a renowned footwear shop with 55 years of history. Hoover is headquartered in Muar, with branches all around Johor. It was a community footwear chain that emphasized on family bonding. The same spirit is inherited by Kasut U, to create a brand new community footwear chain.

In Kasut U, our Vision is too bring our brands to the international market and our Mission is to provide everyone with quality shoes.

For more information, please visit www.kasutu.my

Kasut U, as one of the leading family shoe store in Malaysia, we strive to provide wide range of products to your whole family at best quality with reasonable and affordable price. In order to meet the market needs, the product line-up of Kasut U presents a unique style that blends simplicity, comfort and affordability to all our customers.

Among goods available at our outlets are men, ladies, children, school product, bags, accessories etc. Today, we are proud to have a total of 53 branches over East Coast and Southern Regional.

Kasut U was originated from Hoover, a renowned footwear shop with 55 years of history. Hoover is headquartered in Muar, with branches all around Johor. It was a community footwear chain that emphasized on family bonding. The same spirit is inherited by Kasut U, to create a brand new community footwear chain.

In Kasut U, our Vision is too bring our brands to the international market and our Mission is to provide everyone with quality shoes.

For more information, please visit www.kasutu.my

What can I earn as a Retail Sales Assistant