Shop Manager - Aeon Nilai

City Chain (M) Sdn Bhd; Negeri Sembilan; On-site; MYR 67,000 - 89,000; Full time

Benefits offered by this job

Medical

Dental

Parking

Comprehensive Leave

Staff Purchase Discount

Job summary

City Chain (M) Sdn Bhd is seeking a Store Manager for its Negeri Sembilan location to oversee daily store operations, drive sales, and lead a vibrant retail team in a watch-focused environment. You will ensure top-notch customer service, accurate POS handling, and effective merchandising across the Aeon Nilai store.

The role requires strong leadership, a sales-driven mindset, and excellent communication skills to manage staff and deliver exceptional shopping experiences for customers in a

Qualifications

• Experience in retail management, preferably in watches, fashion, or lifestyle products.
• Strong leadership and communication skills.
• Sales-driven with customer service excellence.
• Ability to manage staff schedules and store operations.
• Problem-solving and team management abilities.

Responsibilities

• Manage day-to-day store operations smoothly and efficiently
• Lead, supervise, and motivate sales associates to achieve sales goals
• Deliver excellent customer service and handle customer inquiries or complaints professionally
• Monitor sales performance and prepare daily or monthly sales reports
• Maintain attractive product displays and store cleanliness standards
• Manage stock inventory, stock transfers, and replenishment activities
• Ensure proper cash handling and accurate POS transactions
• Train new staff on product knowledge, sales techniques, and company policies
• Execute promotional campaigns and marketing activities in-store
• Ensure security procedures and company SOPs are followed at all times

Skills

Retail management

Leadership

Sales-driven

Customer service

Staff scheduling

Store operations

Job description

The Shop Manager is responsible for overseeing the daily operations of the watch retail store, ensuring excellent customer service, achieving sales targets, and leading the retail team effectively.

Key Responsibilities

Manage day-to-day store operations smoothly and efficiently

Lead, supervise, and motivate sales associates to achieve sales goals

Deliver excellent customer service and handle customer inquiries or complaints professionally

Monitor sales performance and prepare daily or monthly sales reports

Maintain attractive product displays and store cleanliness standards

Manage stock inventory, stock transfers, and replenishment activities

Ensure proper cash handling and accurate POS transactions

Train new staff on product knowledge, sales techniques, and company policies

Execute promotional campaigns and marketing activities in-store

Ensure security procedures and company SOPs are followed at all times

Requirements & Skills

Experience in retail management, preferably in watches, fashion, or lifestyle products

Strong leadership and communication skills

Sales-driven with customer service excellence

Ability to manage staff schedules and store operations

Problem-solving and team management abilities

Preferred Qualifications

Knowledge of watch brands and products preferred

Shop location : Aeon Nilai

City Chain (M) Sdn Bhd was incorporated in Malaysia in 1986. As a subsidiary unit of the Hong Kong listed Group Stelux Holdings International Ltd, City Chain have grown to be one of the leading watch retailers in the local market, with a total network of about 60 outlets nationwide.

City Chain operates various concept stores that cater to specific needs of customers from different market segment. We pride ourselves to provide reliable and friendly service to our shoppers for many years. To cope with our expansion plan in Malaysia, we are inviting high caliber and aspiring candidates to join us for a rewarding career.

City Chain endeavours to maintain its market-leading position not only by offering high quality watches, but also providing professional customer services and ensuring product diversity.

Providing excellent customer-oriented service is the top mission of City Chain. In order to have good understanding of our customer’s need and furnish our customer with the best advice, all of our frontline staff have been equipped with the professional on-jon trainings. And the all-rounded after sales services that City Chain provided allow customers to seek for assistance easily in any one of our stores.

To cater to the market needs, City Chain has launched various concept stores, such as C2 targeting the young trend-setters and Primo Swiss focusing on classy Swiss watch lovers, which are tailor-made for different age groups with varied tastes, we aim to bring everyone a wonderful shopping experience.

To ensure product quality and diversity, City Chain works hand in hand with an enormous selection of famous international brands, introducing various watches with sophisticated designs and prominent functions. Meanwhile, we actively develop our own house brands, keep exploring and extending the product category from stylish accessories to quality handbags, creating more choices to customers.

City Chain (M) Sdn Bhd was incorporated in Malaysia in 1986. As a subsidiary unit of the Hong Kong listed Group Stelux Holdings International Ltd, City Chain have grown to be one of the leading watch retailers in the local market, with a total network of about 60 outlets nationwide.

City Chain operates various concept stores that cater to specific needs of customers from different market segment. We pride ourselves to provide reliable and friendly service to our shoppers for many years. To cope with our expansion plan in Malaysia, we are inviting high caliber and aspiring candidates to join us for a rewarding career.

City Chain endeavours to maintain its market-leading position not only by offering high quality watches, but also providing professional customer services and ensuring product diversity.

Providing excellent customer-oriented service is the top mission of City Chain. In order to have good understanding of our customer’s need and furnish our customer with the best advice, all of our frontline staff have been equipped with the professional on-jon trainings. And the all-rounded after sales services that City Chain provided allow customers to seek for assistance easily in any one of our stores.

To cater to the market needs, City Chain has launched various concept stores, such as C2 targeting the young trend-setters and Primo Swiss focusing on classy Swiss watch lovers, which are tailor-made for different age groups with varied tastes, we aim to bring everyone a wonderful shopping experience.

To ensure product quality and diversity, City Chain works hand in hand with an enormous selection of famous international brands, introducing various watches with sophisticated designs and prominent functions. Meanwhile, we actively develop our own house brands, keep exploring and extending the product category from stylish accessories to quality handbags, creating more choices to customers.

Perks and benefits Medical Dental Parking Comprehensive Leave & Staff Purchase Discount

What can I earn as a Retail Store Manager