Store Manager - Aman Jaya

LIFESTYLE RETAIL MALAYSIA SDN. BHD.; Kedah; On-site; MYR 60,000 - 90,000; Full time

Benefits offered by this job

Attractive staff discounts

Sales incentive

EPF SOCSO & EIS

Training & development opportunities

Career growth

Medical benefits

Job summary

Babyshop in Malaysia is seeking a Retail Store Manager to lead store operations, drive sales performance, and deliver exceptional customer experiences.

You will oversee customer service excellence, staff training, and performance management across the team, ensuring smooth store execution and strong collaboration with the regional brand. This role requires hands-on leadership and a passion for retail excellence.

Qualifications

• Minimum 3–5 years of managerial experience in retail.
• Prefer Senior Executives or Assistant Manager level.
• Strong leadership, planning and communication skills.

Responsibilities

• Effective resource planning for customer service.
• Train store staff on customer service and product knowledge.
• Implement high standard of customer focus within the store.
• Regularly assess customer service standards within store.
• Create seamless customer service orientation among staff and ensure timely resolutions.
• Provide exceptional customer service and resolve complaints promptly.

Skills

Leadership

Time management

Communication

Education

Diploma or Bachelor’s Degree

Job description

Key Responsibilities:

• Effective resource planning for customer service
• Ensure regular training of store staff on all aspects of customer service, product knowledge and selling skills.
• Implements a high standard of customer focus within the store
• Regularly assesses customer service standards within store
• Create seamless customer service orientation among store employees by ensuring timely and efficient customer service
• Ensure customer needs are met and complaints/queries are resolved in a timely manner
• Provide customer satisfaction by delivering exceptional customer service
• Never say “No” to customer

People Management:

• Ensure store expectations and priorities are communicated to staff
• Review and provide regular feedback on staff’s performance against expectations
• Carry out regular and relevant in-store training and enroll staff on relevant Learning and Development courses
• Support induction of new recruits through buddy system
• Monitor staff welfare ( staff accommodation and transport) and facilitate complaint resolution
• Oversee staff development and drive motivation levels of the store associates
• Ensure effective resource planning and succession planning

Requirements:

• Candidate must possess at least a Diploma, Advanced/Higher/Graduate Diploma, Bachelor’s Degree, Post -Graduate Diploma, Professional Degree, any field
• Minimum 3-5 year(s) of managerial experience in the related field is required for this position
• Preferably Senior Executives and/or Assistant Manager specializing in Sales – Retail/General or equivalent
• Strong driver and results driven
• Excellent time management, multi-tasking and leadership skills
• Good communication and inter-personal skills

Why Join Babyshop?:

• Supportive team environment
• Growth and development opportunities
• A chance to be part of a brand loved by families across Malaysia

Benefits:

• Attractive staff discounts
• Sales incentive
• EPF, SOCSO & EIS
• Training & development opportunities
• Career growth
• Medical benefits

Attractive remuneration and good career development opportunities awaits you if you have what we are looking for.

Our journey began in 1973 with a single store in Bahrain. Since then, Landmark Group has grown into a leading international retail and hospitality group, creating more than 25 value-driven, homegrown brands across retail, hospitality, food, and leisure.

In Southeast Asia, we are continuing to expand our presence across Malaysia and Indonesia, bringing our flagship brands, Max Fashion and Babyshop, to more customers throughout the region. As our business continues to grow, we are committed to building talented teams, delivering exceptional customer experiences, and creating exciting career opportunities for individuals who are passionate about retail.

Our journey began in 1973 with a single store in Bahrain. Since then, Landmark Group has grown into a leading international retail and hospitality group, creating more than 25 value-driven, homegrown brands across retail, hospitality, food, and leisure.

In Southeast Asia, we are continuing to expand our presence across Malaysia and Indonesia, bringing our flagship brands, Max Fashion and Babyshop, to more customers throughout the region. As our business continues to grow, we are committed to building talented teams, delivering exceptional customer experiences, and creating exciting career opportunities for individuals who are passionate about retail.

What can I earn as a Retail Store Manager