Shop Manager

Aeon Fantasy (Malaysia) Sdn. Bhd; Seberang Perai; On-site; MYR 60,000 - 90,000; Full time

Benefits offered by this job

Medical

Miscellaneous allowance

Education support

Dental

Vision Insurance

Annual leave

Bonus

Long Service Award

Job summary

Aeon Fantasy (Malaysia) Sdn. Bhd is seeking an experienced store operations lead to ensure daily opening and efficient running of all activities. You will drive sales targets, supervise a team, and execute promotions while upholding safety and SOP standards across the venue.

You will coordinate with marketing for campaigns, monitor customer service quality, and address incidents promptly. A proactive, customer–focused manager will thrive in this role within our Malaysia venues.

Qualifications

• Experience in daily store operations planning and supervision.
• Ability to drive sales targets and KPI performance.
• Proven ability to implement SOPs and safety guidelines.
• Strong communication and team coaching skills.

Responsibilities

• Ensure daily opening and operational checklists are completed and corrective actions taken for non-compliance.
• Support achievement of sales targets and key business KPIs through effective daily management.
• Assist promotional activities, local marketing, and customer engagement initiatives to boost traffic and sales.
• Monitor store performance, customer traffic, productivity and service quality; propose improvements.
• Ensure SOPs, standards and policies are consistently applied across all operations.
• Supervise, coach and motivate team through regular feedback, training and recognition.
• Deliver excellent customer experience; resolve complaints and respond to inquiries across channels.
• Ensure attractions and facilities are safe and well-maintained; report maintenance issues promptly.
• Collaborate with HQ Marketing to execute brand campaigns and seasonal events.
• Undertake ad hoc duties assigned by top management or holding company.

Skills

Operations management

Team supervision

Customer experience

Promotional activities

Job description

1.Ensure all daily opening and operational checklists are completed accurately by the store team before business operations commence, and take immediate corrective action for any non-compliance. Planning, organizing and supervising daily store operations to ensure smooth and efficient business operations

2. Support the achievement of sales targets, profitability and key business performance indicators through effective daily operational management

3. Support promotional activities, local marketing initiatives and customer engagement programmes to increase store traffic and sales when required

4. Monitor daily operational performance, customer traffic, productivity and service quality, and recommend improvement opportunities including promotional activities when required

5. Ensure all Standard Operating Procedures (SOPs), operational standards, company policies and daily operational checklists are consistently implemented and complied with.

6. Supervise, coach and motivate team members through regular communication, training and performance feedback to maintain a productive and positive working environment.

7. Deliver excellent customer experience by maintaining high service standards, resolving customer complaints, responding promptly to customer enquiries and feedback across digital platforms when assigned, and ensuring all operational incidents are reported in accordance with company procedures.

8. Ensure all attractions, equipment and facilities are safe, clean and operational, and report maintenance issues promptly.

10. Ensure compliance with company policies, safety regulations, audit requirements and operational guidelines.

11. Prepare operational reports, monitor store performance.

12. Work closely with the HQ Marketing Department to execute marketing campaigns, promotional activities, seasonal events and brand initiatives while ensuring compliance with company brand standards.

13. Undertake any other duties or ad hoc tasks as assigned by top management or from the holding company in Japan, from time to time. This may include tasks beyond the scope of the standard job description to contribute to the overall success of the team and organization

Perks and benefits

• Medical
• Miscellaneous allowance
• Education support
• Dental
• Vision Insurance
• Annual leave
• Bonus
• Long Service Award

In 2003, AEON Fantasy Co. Ltd. has assisted AEON CO. (M) BHD. in setting up an indoor amusement business which carries the name of “Smart Wonder World” within JUSCO General Merchandise Stores and AEON Shopping Centres where it is conceptually designed to provide an alternative entertainment environment and facilities for children and their families.

In line with AEON Group’s policy, AEON CO. (M) BHD. has entered into a Sale and Purchase Agreement dated 25th February 2011 with AEON Fantasy (Malaysia) Sdn. Bhd. to dispose the Smart Wonder World Business. AEON Fantasy (Malaysia) Sdn. Bhd. was incorporated on 18th February 2011 as a private limited company in Malaysia for the purpose of acquiring the Smart Wonder World business from AEON CO. (M) BHD. and shall continue to operate and expand the business with the name of “Molly Fantasy”.

On 3rd March 2011, AEON CO. (M) BHD. and AEON Fantasy Co. Ltd. have entered into a Subscription and Relationship Agreement with AEON Fantasy (Malaysia) Sdn. Bhd. to acquire the ordinary shares of AEON Fantasy (Malaysia) Sdn. Bhd. Hence, making AEON Fantasy (Malaysia) Sdn. Bhd. to be jointly owned by AEON (M) BHD, and AEON Fantasy Co., Ltd.

AEON Fantasy (Malaysia) Sdn. Bhd.’s creed is to serve local communities and initiate sound development by providing dreams, fun and interaction through its principal activities. AEON Fantasy (Malaysia) Sdn. Bhd.’s principal activities are in the operation of indoor theme parks which include entertainment and amusement facilities for children and their families. AEON Fantasy (Malaysia) Sdn. Bhd. will enhance its business and look for future expansion in order to provide a better entertainment facilities and services to local communities.

In 2003, AEON Fantasy Co. Ltd. has assisted AEON CO. (M) BHD. in setting up an indoor amusement business which carries the name of “Smart Wonder World” within JUSCO General Merchandise Stores and AEON Shopping Centres where it is conceptually designed to provide an alternative entertainment environment and facilities for children and their families.

In line with AEON Group’s policy, AEON CO. (M) BHD. has entered into a Sale and Purchase Agreement dated 25th February 2011 with AEON Fantasy (Malaysia) Sdn. Bhd. to dispose the Smart Wonder World Business. AEON Fantasy (Malaysia) Sdn. Bhd. was incorporated on 18th February 2011 as a private limited company in Malaysia for the purpose of acquiring the Smart Wonder World business from AEON CO. (M) BHD. and shall continue to operate and expand the business with the name of “Molly Fantasy”.

On 3rd March 2011, AEON CO. (M) BHD. and AEON Fantasy Co. Ltd. have entered into a Subscription and Relationship Agreement with AEON Fantasy (Malaysia) Sdn. Bhd. to acquire the ordinary shares of AEON Fantasy (Malaysia) Sdn. Bhd. Hence, making AEON Fantasy (Malaysia) Sdn. Bhd. to be jointly owned by AEON (M) BHD, and AEON Fantasy Co., Ltd.

AEON Fantasy (Malaysia) Sdn. Bhd.’s creed is to serve local communities and initiate sound development by providing dreams, fun and interaction through its principal activities. AEON Fantasy (Malaysia) Sdn. Bhd.’s principal activities are in the operation of indoor theme parks which include entertainment and amusement facilities for children and their families. AEON Fantasy (Malaysia) Sdn. Bhd. will enhance its business and look for future expansion in order to provide a better entertainment facilities and services to local communities.