Service Crew

Aeon Fantasy (Malaysia) Sdn. Bhd

Johor Bahru

On-site

MYR 22,000 - 36,000

Full time

9 days ago

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Benefits offered by this job

Medical

Miscellaneous allowance

Education support

Dental

Vision Insurance

Annual leave

Bonus

Long Service Award

Job summary

Aeon Fantasy (Malaysia) Sdn. Bhd. is seeking a friendly Shop Operations Assistant in Johor Bahru to support daily tasks, maintain a clean and welcoming store environment, and help deliver memorable experiences for families at the Molly Fantasy venue.

You will assist the supervisor, liaise with vendors, handle promotions, manage inventories and respond to customer inquiries while working weekends and full shifts, ensuring game machines and indoor play areas remain engaging and well-presented.

Qualifications

Strong customer service and communication skills.
Good organisational skills with the ability to manage daily operational tasks.
A proactive approach to resolving machine, vendor and customer issues.
Willingness to work weekends, public holidays and full shifts.
Ability to maintain high standards of cleanliness, presentation and service.

Responsibilities

Assist the supervisor with daily operational routines.
Ensure the shop, game machines and indoor playground are clean and tidy.
Liaise with vendors to address machine issues and problems.
Respond to customer queries about various services.
Deliver consistently good customer service.
Take charge of events and promotions.
Arrange prizes attractively.
Conduct periodic stock taking.
Work on weekends, public holidays and full shifts as required.

Skills

Customer service

Communication

Organisation

Proactive problem solving

Job description

Support the supervisor in managing daily operations, maintaining a clean and welcoming environment across the shop, game machines and Wonders Park, and delivering excellent customer experiences.

Key responsibilities

Assist the supervisor with daily operational routines.
Ensure the shop, game machines and indoor playground are clean and tidy.
Liaise with vendors to address machine issues and problems.
Respond to customer queries about various services.
Deliver consistently good customer service.
Take charge of events and promotions.
Arrange prizes attractively.
Conduct periodic stock taking.
Work on weekends, public holidays and full shifts as required.

What we're looking for

Strong customer service and communication skills.
Good organisational skills with the ability to manage daily operational tasks.
A proactive approach to resolving machine, vendor and customer issues.
Willingness to work weekends, public holidays and full shifts.
Ability to maintain high standards of cleanliness, presentation and service.

In 2003, AEON Fantasy Co. Ltd. has assisted AEON CO. (M) BHD. in setting up an indoor amusement business which carries the name of “Smart Wonder World” within JUSCO General Merchandise Stores and AEON Shopping Centres where it is conceptually designed to provide an alternative entertainment environment and facilities for children and their families.

In line with AEON Group’s policy, AEON CO. (M) BHD. has entered into a Sale and Purchase Agreement dated 25th February 2011 with AEON Fantasy (Malaysia) Sdn. Bhd. to dispose the Smart Wonder World Business. AEON Fantasy (Malaysia) Sdn. Bhd. was incorporated on 18th February 2011 as a private limited company in Malaysia for the purpose of acquiring the Smart Wonder World business from AEON CO. (M) BHD. and shall continue to operate and expand the business with the name of “Molly Fantasy”.

On 3rd March 2011, AEON CO. (M) BHD. and AEON Fantasy Co. Ltd. have entered into a Subscription and Relationship Agreement with AEON Fantasy (Malaysia) Sdn. Bhd. to acquire the ordinary shares of AEON Fantasy (Malaysia) Sdn. Bhd. Hence, making AEON Fantasy (Malaysia) Sdn. Bhd. to be jointly owned by AEON (M) BHD, and AEON Fantasy Co., Ltd.

AEON Fantasy (Malaysia) Sdn. Bhd.’s creed is to serve local communities and initiate sound development by providing dreams, fun and interaction through its principal activities. AEON Fantasy (Malaysia) Sdn. Bhd.’s principal activities are in the operation of indoor theme parks which include entertainment and amusement facilities for children and their families. AEON Fantasy (Malaysia) Sdn. Bhd. will enhance its business and look for future expansion in order to provide a better entertainment facilities and services to local communities.