Shipping Operations & Customer Care Coordinator

ITW Meritex Sdn Bhd; Bayan Lepas; On-site; MYR 40,000 - 67,000; Full time

Job summary

ITW Meritex Sdn Bhd in Penang is seeking a Customer Service / Order Processing professional to handle inquiries, quotes, and orders. The role involves maintaining orders, handling complaints, and ensuring documentation accuracy.

Ideal candidates have 1–2 years in a manufacturing setting, knowledge of ISO systems, and strong English/Bahasa Malaysia skills; Mandarin is a plus for China & Taiwan customers. Independent workers are welcomed.

Qualifications

• Minimum Certificate/ Diploma in Business Studies or its equivalent.
• Minimum 1-2 years’ experience in related field in manufacturing environment.
• Knowledgeable in ISO systems.
• Excellent interpersonal and negotiation skills with a positive attitude.
• Strong communication skills with English and Bahasa Malaysia; Mandarin preferred for China & Taiwan customers.
• Work independently with minimum supervision.

Responsibilities

• Handle customer inquiries, requisition for quotes and orders.
• Maintain all work orders and customers’ purchase orders.
• Handle all communications like complaints and inquiries; maintain records.
• Process and check forwarders' invoices and submit to Finance for payment.
• Prepare billing forecast and monthly sales reports.
• Build up relationships with customers; liaise with production to expedite requests.

Skills

Customer Service

Order Processing

Communication

Education

Diploma in Business Studies

Job description

ITW Meritex Sdn Bhd in Penang is seeking a Customer Service / Order Processing professional to handle inquiries, quotes, and orders. The role involves maintaining orders, handling complaints, and ensuring documentation accuracy.

Ideal candidates have 1–2 years in a manufacturing setting, knowledge of ISO systems, and strong English/Bahasa Malaysia skills; Mandarin is a plus for China & Taiwan customers. Independent workers are welcomed.