Supervisor (SOLEWHAT - SUNWAY CARNIVAL)

3E Worldwide Sdn Bhd; Penang; Sur place; MYR 33 000 - 60 000; Plein temps

Résumé du poste

3E Worldwide Sdn Bhd is seeking a Retail Supervisor to guide a frontline team, train newcomers, ensure staffing during peak times, and uphold high service standards in Malaysia. You will communicate promotions and updates, manage stock and visual merch, and support sales targets while maintaining store cleanliness and excellent customer experience.

The role emphasizes teamwork, efficient operations, and adherence to company policies in a dynamic retail environment.

Responsabilités

• Guide and support team members to maintain a positive workplace atmosphere.
• Conduct training sessions for new employees on policies, product knowledge, and customer service expectations.
• Ensure adequate staff coverage during peak hours by managing break schedules and attendance.
• Maintain open communication with staff and management.
• Enforce high customer service standards and promptly handle escalated issues.
• Relay promotions, product updates, and operational changes to the team.
• Oversee stock levels, perform regular checks, and manage replenishment on the sales floor.
• Ensure organized, visually appealing displays and efficient checkout processes.
• Work toward meeting sales targets while complying with company policies.
• Maintain tidy fitting rooms and ensure a positive customer experience.
• Oversee outlet cleanliness and maintenance to keep fixtures in good condition.

Description du poste

Foster a positive workplace atmosphere, providing guidance and support to team members.

Conduct comprehensive training sessions for new employees on company policies, product knowledge, and customer service expectations.

Ensure adequate staff coverage during peak hours by managing break schedules and monitoring attendance, promptly addressing any issues.

Maintain open and active communication channels with both staff and management.

Implement and reinforce high customer service standards among the team, handling escalated customer issues promptly.

Relay information on promotions, product updates, and operational changes to the team, ensuring up-to-date promotional material and banners.

Oversee stock levels, conduct regular checks, and manage replenishment to maintain proper levels on the sales floor.

Ensure well-organized and visually appealing displays, logically arranged products, and efficient checkout processes.

Work towards meeting sales targets for the current period, ensuring efficient operations in compliance with company policies.

Maintain tidiness and organization in fitting rooms, ensuring a positive customer experience.

Oversee cleanliness and maintenance of outlets, ensuring all fixtures are in good working condition.

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Retail & Wholesale 101-1,000 employees

Our Mission

To blend sport and lifestyle harmoniously while creating a better future.

Our Vision

To become a leading sport-lifestyle retailer in Malaysia and overseas through creativity, integrity and affordability.

Our Story

Founded in 2005, Original Classic Holdings opened its first outlet at Berjaya Times Square. We started by providing merchandising, trading and supply services to retailers and distributors.

Our Values

We put customers first, uphold quality and innovation, continuously improve, and deliver greater value and service.

Our Mission

To blend sport and lifestyle harmoniously while creating a better future.

Our Vision

To become a leading sport-lifestyle retailer in Malaysia and overseas through creativity, integrity and affordability.

Our Story

Founded in 2005, Original Classic Holdings opened its first outlet at Berjaya Times Square. We started by providing merchandising, trading and supply services to retailers and distributors.

Our Values

We put customers first, uphold quality and innovation, continuously improve, and deliver greater value and service.

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