Outlet Supervisor(Wangsa Maju)

AYAM PENYET BAGUS SDN BHD; Kuala Lumpur; On-site; MYR 39,000 - 61,000; Full time

Benefits offered by this job

Additional leave

Health insurance

Meal provided

Job summary

Ayam Penyet Bagus SDN BHD in Kuala Lumpur is seeking a capable Restaurant Supervisor to oversee daily restaurant operations, ensure top-notch customer service, and maintain high food quality and safety standards.

You will report to the Area Manager, train staff, manage attendance, analyze sales, and ensure targets are met while keeping the restaurant clean and welcoming.

Qualifications

• Min SPM with 1-2 years of managerial experience in Food & Beverages.
• Strong leadership and coaching abilities.
• Positive attitude and eagerness to learn.
• Willing to work overtime and on public holidays.
• Able to join training at Kuala Lumpur.
• Strong presentation, communication, problem-solving, and time-management skills.
• Team player, able to work independently and under pressure.
• Proficient in English and Malay, both written and spoken.
• Confident, proactive, and capable of meeting tight deadlines.
• Owns transport and willing to travel.

Responsibilities

• Oversee daily restaurant operations and team guidance.
• Report to Area Manager on issues and performance.
• Ensure the restaurant is prepared, stocked, and ready for service.
• Provide prompt, courteous customer service and maintain quality.
• Train staff on menu knowledge, presentation and staffing.
• Address and resolve customer complaints professionally.
• Monitor attendance, conduct training, and ensure policy compliance.
• Analyze sales data and maximize opportunities to meet targets.
• Prepare daily reports on staff, sales and inventory.
• Perform end-of-day procedures and other tasks as assigned.

Skills

Leadership

Coaching

Customer service

Time management

Communication

Problem solving

Team player

Bilingual English-Malay

Education

SPM

Job description

We are seeking a highly motivated and experienced Restaurant Supervisor to join our team at Ayam Penyet Best. The successful candidate will be responsible for overseeing the daily operations of our restaurant, ensuring exceptional customer service, and maintaining a high level of food quality and safety.

Job Description :

Report to the Area Manager on operational issues, ensuring consistency in operations, product delivery, and customer service.

Ensure the restaurant is fully prepared, stocked, and ready for service.

Provide prompt, courteous customer service, maintaining high food and beverage quality standards.

Train the team on menu knowledge, presentation, and ensure adequate staffing for smooth operations.

Address and resolve customer complaints professionally and efficiently.

Oversee daily operations, supporting and guiding the outlet team while ensuring a clean and welcoming environment.

Monitor team attendance, conduct staff training, and ensure compliance with company policies.

Analyze sales data, maximize sales opportunities, and meet targets.

Prepare and submit daily reports on staff, sales, inventory, and any operational issues.

Perform end-of-day procedures and other tasks as assigned by management.

Requirement :

Min SPM with 1-2 year(s) of managerial experience in Food & Beverages

Strong leadership and coaching abilities.

Positive attitude and eagerness to learn.

Willing to work overtime and on public holidays if required.

Able to join training at Kuala Lumpur.

Strong presentation, communication, problem-solving, and time-management skills.

Team player, able to work independently and under pressure.

Proficient in English and Malay, both written and spoken.

Confident, proactive, and capable of meeting tight deadlines.

Owns transport and willing to travel.

Additional leave

Health insurance

Meal provided