SGO Network Engineer

Singtel; Kuala Lumpur; On-site; Confidential; Full time

Job summary

Singtel is seeking a Technical Manager to provide operational support and maintenance for the IP VPN backbone network in Malaysia. The role emphasizes high availability, service reliability, and collaboration with engineering teams to deliver enhanced network capabilities.

You will coordinate changes, perform provisioning, upgrade hardware, and support incident resolution while ensuring efficient service restoration and customer satisfaction.

Qualifications

• Bachelor's degree in a technical field is required.
• Minimum 5 years of IP network operations or similar technical role.
• Experience with IP VPN networks, network operations, maintenance, incident management, and change implementation.

Responsibilities

• Provide operational support and maintenance for the IP VPN backbone network to ensure high availability and reliability.
• Coordinate and perform change implementation, provisioning, and maintenance across Singtel POPs.
• Install, upgrade, and maintain routers, switches, and related hardware.
• Assist with upgrades, infrastructure enhancements, and network expansion initiatives.
• Handle incident management and service restoration to minimize customer impact.
• Participate in routine health checks and preventive maintenance at POP sites.
• Collaborate with engineering teams to deliver new network capabilities and products.
• Prepare operational reports and documentation for management.

Skills

TCP/IP

OSPF

IS-IS

BGP

MPLS/VPN

Network troubleshooting

Scripting (Python)

Vendor coordination

Analytical thinking

Stakeholder management

Education

Bachelor's Degree in Computer Engineering/Telecommunications/IT

Tools

Cisco IOS/Cisco devices

Juniper Junos

Job description

About the Role

We are looking for a Technical Manager to provide operational support and maintenance for the IP VPN backbone network, ensuring high network availability, service reliability, and operational excellence. You will also support network expansion, infrastructure upgrades, incident resolution, and collaborate with engineering teams to deliver new network capabilities.

Responsibilities

• Network Operations & Infrastructure Support
  • Support operational activities for the IP VPN backbone network to ensure high network availability and service reliability.
  • Coordinate and perform change implementation, provisioning, and maintenance activities across Singtel Points of Presence (POPs).
  • Install, replace, and upgrade network equipment, including routers, switches, and associated hardware components.
  • Support hardware and software upgrades, including operating system upgrades and infrastructure enhancements.
  • Assist with customer circuit migrations, console port transfers, and network expansion initiatives.
• Incident Management & Service Restoration
  • Perform on-site fault isolation, cable testing, and troubleshooting to restore network services efficiently.
  • Coordinate with vendors, partners, and internal teams to manage equipment replacement, site access, and incident resolution.
  • Support vendor and customer engineers during installation, maintenance, and service recovery activities.
  • Ensure timely restoration of services while minimizing customer impact.
• Network Maintenance & Operational Excellence
  • Conduct routine health checks, preventive maintenance, and housekeeping activities at POP sites.
  • Monitor environmental conditions and equipment health to maintain optimal network performance.
  • Inspect and maintain network infrastructure to support operational reliability and early fault detection.
  • Ensure planned maintenance activities are completed within approved maintenance windows.
• Project & Change Implementation
  • Support engineering teams in implementing new network products, features, and infrastructure deployments.
  • Coordinate change activities to ensure operational readiness and successful implementation.
  • Collaborate with cross-functional teams to deliver network enhancements while maintaining service continuity.
• Stakeholder Management & Reporting
  • Build strong working relationships with internal teams, vendors, partners, and customers to support operational objectives.
  • Organize and facilitate regular service review meetings with partners to review incidents, identify improvements, and track action plans.
  • Prepare operational reports, productivity metrics, technical documentation, and service performance updates for management.
  • Collaborate with stakeholders to continuously improve operational processes and service quality.

Skills for Success

• Bachelor's Degree in Computer Engineering, Electronics Engineering, Telecommunications, Information Technology, or a related discipline.
• Minimum 5 years of experience in IP network operations, telecommunications infrastructure, network support, or a similar technical role.
• Experience supporting IP VPN networks, network operations, infrastructure maintenance, incident management, and change implementation.
• Good understanding of TCP/IP, OSPF, IS-IS, BGP, MPLS/VPN, and Internet routing technologies.
• Knowledge of router and switch architecture, hardware installation, software upgrades, and network troubleshooting.
• Strong analytical and problem‑solving skills with the ability to perform technical fault isolation and resolution.
• Excellent communication and stakeholder management skills with the ability to collaborate across cross‑functional teams.
• Self‑motivated with the ability to work independently and in a collaborative team environment.
• Experience with Cisco or Juniper networking equipment and relevant certifications (e.g., CCNA, CCNP, JNCIA, JNCIS) is an advantage.
• Experience with scripting languages (e.g., Python, Shell, Perl) and network automation is an advantage.

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