ServiceNow Discovery & CMDB Administrator

Commerz Global Service Solutions; Petaling Jaya; Presencial; MYR 89.000 - 134.000; Jornada completa

Descripción de la vacante

Commerz Global Service Solutions in Malaysia is seeking an ITSM/CMDB Specialist to maintain accurate configuration data, support ServiceNow integrations with third-party systems, and align work with ITIL and agile practices.

The role involves configuring and maintaining APIs, improving CMDB quality, mapping services, and collaborating with stakeholders to ensure reliable visibility of IT infrastructure and services. Strong problem-solving, documentation, and proactive improvement are essential.

Formación

• Experience with ServiceNow CMDB concepts and data modeling.
• Knowledge of discovery and service mapping principles.
• Ability to configure APIs and support integrations aligned with business needs.

Responsabilidades

• Support ServiceNow integrations with third-party systems.
• Configure and maintain APIs for CI/service connections.
• Troubleshoot integration-related issues to ensure data quality.
• Support CMDB data quality and platform data integrity.
• Collaborate with stakeholders on configuration and service dependencies.
• Create and maintain technical documentation related to CMDB and integrations.
• Monitor system performance and identify opportunities for improvement.

Conocimientos

ITSM/ITIL principles

Agile methodologies

Configuration management

Herramientas

ServiceNow CMDB

APIs integration

Discovery & Service Mapping

Descripción del empleo

Maintain accurate configuration data and support integrations that enable visibility of IT infrastructure and services and contributing to continuous improvement while adhering to ITIL and agile principles. Collaboration, knowledge sharing, and proactive problem-solving are key, alongside the ability to support integrations and API configurations, aligned with business needs.

Key Activities

• Support ServiceNow integrations with third-party systems
• Configure and maintain APIs
• Troubleshoot integration-related issues
• Support CMDB data quality and platform data integrity
• Assist in identification and resolution of infrastructure-related issues
• Collaborate with stakeholders on configuration and service dependencies
• Create and maintain technical documentation related to CMDB and integrations
• Monitor system performance and identify improvement opportunities

Specialist Knowledge (work experience, further qualification)

• ServiceNow CMDB concepts
• Discovery and service mapping principles