SERVICE ENGINEER

EP FORKLIFT MALAYSIA SDN BHD; Shah Alam; On-site; MYR 60,000 - 96,000; Full time

Job summary

EP Forklift Malaysia Sdn Bhd seeks a Service Engineer in Shah Alam to maintain and service forklifts and material handling equipment. You will diagnose, repair and service mechanical systems, ensuring reliability and customer satisfaction.

The role emphasizes on-site work, safety compliance, thorough record-keeping, and proactive communication with clients. A mechanical engineering background and forklift service experience are preferred.

Qualifications

• Formal qualification or certification in Mechanical Engineering or related technical discipline.
• At least 3 years' experience in mechanical engineering, equipment maintenance, or forklift servicing.
• Strong knowledge of hydraulic systems, diesel and petrol engines, and power transmission in forklifts.
• Proficiency with diagnostic equipment, hand tools and workshop machinery.
• Safety-focused with knowledge of regulations and best practices for industrial equipment maintenance.
• Excellent problem-solving and technical troubleshooting skills; able to work independently.

Responsibilities

• Conduct routine maintenance and inspections on forklifts and material handling gear.
• Diagnose mechanical faults, identify root causes, and implement fixes.
• Repair and replace hydraulic components, engines, transmissions and assemblies.
• Maintain thorough service records and documentation for all work.
• Respond quickly to service calls with on-site troubleshooting to minimise downtime.
• Follow preventative maintenance schedules to extend equipment life.
• Explain repair work and recommendations clearly to customers.
• Ensure all work complies with safety regulations and manufacturer specs.
• Identify opportunities for equipment improvements and report findings.

Skills

Hydraulic systems

Engines (diesel/petrol)

Power transmission

Diagnostics

Customer communication

Independent worker

Education

Mechanical Engineering qualification

Tools

Diagnostic tools

Hand tools

Workshop machinery

Job description

About the role

EP Forklift Malaysia Sdn Bhd is seeking a dedicated Service Engineer to join our growing team in Shah Alam, Selangor. This is a full-time position that plays a crucial role in maintaining and supporting our fleet of forklifts and material handling equipment. As a Service Engineer, you will be responsible for diagnosing, repairing, and maintaining mechanical systems to ensure optimal performance and customer satisfaction. This role is essential to our operations, directly impacting our reputation for reliability and service excellence in the mechanical engineering and equipment support sector.

Key responsibilities

• Conduct routine maintenance and inspections on forklifts and material handling equipment to ensure compliance with safety standards and operational requirements
• Diagnose mechanical faults and malfunctions using diagnostic tools and technical expertise, identifying root causes and implementing appropriate solutions
• Perform repairs and component replacement on hydraulic systems, engines, transmissions, and other mechanical assemblies
• Maintain detailed service records and documentation for all maintenance and repair work completed on equipment
• Respond promptly to service calls and breakdowns, providing rapid troubleshooting and on-site repairs to minimise customer downtime
• Carry out preventative maintenance schedules to extend equipment lifespan and reduce unexpected failures
• Liaise with customers to understand their equipment concerns and provide clear explanations of repair work and recommendations
• Ensure all work is completed in accordance with safety regulations, company standards, and manufacturer specifications
• Identify opportunities for equipment improvements and communicate findings to management

What we're looking for

• Formal qualification or certification in Mechanical Engineering or a related technical discipline
• At least 3 years experience in mechanical engineering, equipment maintenance, or forklift/material handling equipment servicing
• Strong knowledge of hydraulic systems, diesel and petrol engines, and mechanical power transmission systems of forklifts.
• Proficiency in using diagnostic equipment, hand tools, and workshop machinery
• Sound understanding of safety regulations and best practices in industrial equipment maintenance
• Excellent problem-solving abilities and technical troubleshooting skills
• Ability to work independently and manage multiple service calls efficiently
• Strong communication skills with the ability to explain technical concepts to non-technical customers
• Valid driving licence and willingness to travel to customer sites as required
• Attention to detail and commitment to maintaining accurate service records
• Preferred: Previous experience in forklift or material handling equipment servicing, or relevant industry certifications

What we offer

EP Forklift Malaysia Sdn Bhd is committed to supporting the professional development and wellbeing of our employees. We offer competitive remuneration, ongoing training opportunities to enhance technical skills, and career progression within a stable and expanding organisation. Our team environment fosters collaboration and knowledge-sharing, providing you with the support needed to excel in your role. We provide a safe working environment with access to modern tools and equipment, and we value work-life balance by offering flexible working arrangements where possible. Additional benefits include health and safety support, team recognition programmes, and opportunities to develop expertise in the latest material handling technologies.

About us

EP Forklift Malaysia Sdn Bhd is a leading provider of forklift and material handling equipment solutions in Malaysia. With a commitment to quality, reliability, and customer service, we supply and maintain a comprehensive range of material handling equipment for various industries. Our team of skilled engineers and technicians work diligently to ensure that our clients' operations run smoothly with minimal disruption. We pride ourselves on our technical expertise, prompt service response, and dedication to building long-term relationships with our customers. Joining EP Forklift Malaysia means becoming part of a professional team that values innovation, safety, and continuous improvement.