Service Technician

MASTERSTEEL MEDICAL SDN BHD; Kuala Lumpur; On-site; MYR 67,000 - 95,000; Full time

Job summary

MASTERSTEEL MEDICAL SDN BHD is seeking a field service technician to install, service, and support medical equipment at customer sites in Malaysia. You will perform installation, calibration, preventive maintenance, and fault diagnosis to ensure equipment operates safely and reliably.

The role requires troubleshooting, timely service reporting, and providing user training to healthcare professionals, with strict adherence to manufacturer specifications and applicable standards.

Responsibilities

• Install, commission, and test medical equipment at customer sites.
• Perform preventive maintenance (PM), inspection, calibration, and verification as per service schedules.
• Diagnose and troubleshoot equipment faults and carry out corrective repairs.
• Respond promptly to service calls and emergency breakdowns.
• Prepare accurate service reports and obtain customer acknowledgement on completion.
• Maintain complete service records, maintenance logs, and equipment history.
• Provide operational guidance and basic user training to healthcare professionals.
• Assist in equipment acceptance testing and handover to customers.
• Ensure work complies with manufacturer specs, company procedures, MDA regulations, and ISO standards.
• Coordinate with Service Office on schedules, spare parts, and customer updates.
• Maintain service tools, testing instruments, and company assets in good condition.
• Identify opportunities for equipment upgrades, service contracts, and replacement parts, and inform Sales.
• Follow hospital safety protocols, infection control, and workplace health and safety requirements.
• Participate in technical training and continuously update product knowledge.
• Perform any other duties assigned by the Service Manager.

Job description

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1. Install, commission, and test medical equipment at customer sites.

2.Perform preventive maintenance (PM), inspection, calibration, and performance verification according to service schedules.

3.Diagnose and troubleshoot equipment faults and carry out corrective repairs.

4.Respond promptly to service calls and emergency equipment breakdowns.

5.Prepare accurate service reports and obtain customer acknowledgement upon completion of each service visit.

6Maintain complete service records, maintenance logs, and equipment history.

7.Provide operational guidance and basic user training to healthcare professionals.

8.Assist in equipment acceptance testing and handover to customers.

9.Ensure all work complies with manufacturer specifications, company procedures, MDA regulations, and applicable ISO standards.

10.Coordinate with the Service Office regarding service schedules, spare parts requirements, and customer updates.

11.Maintain service tools, testing instruments, and company assets in good working condition.

12.Identify opportunities for equipment upgrades, service contracts, and replacement parts, and communicate them to the Sales Team.

13.Follow hospital safety protocols, infection control procedures, and workplace health and safety requirements.

14.Participate in technical training and continuously update product knowledge.

15.Perform any other duties assigned by the Service Manager.