Service Engineer

FICONTEC SERVICE GMBH (MALAYSIA) SDN. BHD.; Seberang Perai; On-site; MYR 42,000 - 66,000; Full time

Job summary

FICONTEC SERVICE GMBH (MALAYSIA) SDN. BHD. is seeking a field service engineer to support customers on-site, install new equipment, and ensure performance aligned with KPI.

The role requires hands-on technical aptitude, ability to collaborate with internal teams, and travel. Proficiency in English is preferred for client interfacing and service delivery.

Qualifications

• Diploma in Mechatronics or equivalent minimum.
• Good hands-on technical skills in electronics and mechanics.
• Able to read and interpret schematic diagrams and basic PLC applications.
• Strong communication, mainly in English, with client interfacing.
• Field service experience is preferred.

Responsibilities

• Work independently at customer sites and execute assigned projects.
• Collaborate with internal teams to support onsite issues and meet customer satisfaction.
• Perform onsite preparation for new equipment delivery, SAT, and post-service support.
• Provide hands-on service including installation, training, troubleshooting, and maintenance.
• Prepare and submit service reports for work performed.
• Travel domestically and internationally as required.
• Willing to work extra hours per local labor regulations.

Skills

Onsite service

Customer support

Electrical electronics

PLC knowledge

Schematic reading

Education

Diploma in Mechatronics

Tools

PLC hardware

Multimeter

Oscilloscope

Job description

Jora Malaysia will close on 16th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

This role involves executing timely assigned works and projects at customer sites, collaborating with internal teams to support customers on application-related issues, and providing hands-on onsite customer service support including machine installation, buy-off, training, troubleshooting, and maintenance to ensure equipment meets performance specifications.

Key responsibilities

Able to work independently and execute timely assigned works and projects at customer sites.

Collaborate with internal application and operation teams to support customers on onsite application-related issues to meet customer satisfaction.

Execute onsite preparation for new equipment delivery, site readiness, tools installation and setup, SAT (site acceptance test) and post service support.

Required hands-on and provide onsite customer service support not limited to machine installation, buy-off, training, response in time, troubleshooting, machine uptime and maintenance as required to ensure company-associated equipment meets performance specifications of defined KPI.

Prepare and submit required service reports on work performed.

Travel domestically and internationally when needed.

Willing to work extra hours per country labor law regulation.

Qualifications and Requirements:

Minimum Diploma in Mechatronic field with minimum 3-5 years of relevant working experience. (Opto-electronic / Photonic field will be added advantage).

General electronics background, good mechanical and technical aptitude with the ability to read and interpret schematic diagrams, PLC & basic electronic component application.

Ability to read and interpret schematic diagrams, PLC and basic electronic component application

Good interpersonal skills with written and verbal communication skills, (mainly in English - Additional language will be an advantage), and client-interfacing skills.

Field service experience and strong service mentality preferred.

Self-motivated, proactive, analytical with good technical problem-solving skills.

Able to negotiate, manage conflicts and commit to meeting customer requirement schedules.

Good team player, able to work with internal and external teams to deliver business results and meet customer service quality standards.