Service Support Representative (Selangor, Malaysia)

TELISTAR SOLUTIONS SDN. BHD.; Selangor; On-site; MYR 24,000 - 32,000; Full time

Job summary

TELISTAR SOLUTIONS SDN. BHD. is seeking a Service Support Representative in Selangor, Malaysia to provide reliable administrative and coordination support to the Malaysia Service Operations team.

You will help maintain accurate service and customer records, support calibration tool management, and coordinate operational activities to ensure timely service delivery. The role requires strong organisational skills, attention to detail, and the ability to manage multiple tasks while communicating

Qualifications

• Previous experience in administrative, coordination or operations support is preferred.
• Strong organisational skills and attention to detail.
• Ability to maintain accurate records and manage multiple tasks effectively.
• Clear communication and effective coordination skills.
• Proficiency in standard office applications and record-keeping systems.

Responsibilities

• Maintain accurate and up-to-date service and customer records.
• Provide routine administrative support to the Service Operations team.
• Support the management, tracking and documentation of calibration tools.
• Coordinate operational activities to support smooth service delivery.
• Monitor service-related information and follow up on outstanding administrative actions.
• Prepare and organise reports, documents and records in accordance with company procedures.
• Work with internal stakeholders to help ensure services are delivered on time.
• Identify record discrepancies or process issues and elevate them to the appropriate team members.

Skills

Administrative experience

Coordination skills

Record-keeping

Communication

Multitasking

Tools

MS Office

Job description

Service Support Representative (Selangor, Malaysia)

Provide reliable administrative and coordination support to the Malaysia Service Operations team based in Selangor. You will help maintain accurate service and customer records, support calibration tool management, coordinate operational activities and contribute to timely service delivery in line with established company procedures.

Key responsibilities

• Maintain accurate and up-to-date service and customer records.
• Provide routine administrative support to the Service Operations team.
• Support the management, tracking and documentation of calibration tools.
• Coordinate operational activities to support smooth service delivery.
• Monitor service-related information and follow up on outstanding administrative actions.
• Prepare and organise reports, documents and records in accordance with company procedures.
• Work with internal stakeholders to help ensure services are delivered on time.
• Identify record discrepancies or process issues and elevate them to the appropriate team members.

What we're looking for

• Previous experience in administrative, coordination or operations support is preferred.
• Strong organisational skills and attention to detail.
• Ability to maintain accurate records and manage multiple tasks effectively.
• Clear communication and effective coordination skills.
• Proficiency in standard office applications and record-keeping systems.
• A methodical approach to following established procedures and meeting deadlines.
• Ability to work collaboratively with the Malaysia Service Operations team in Selangor.

Unlock job insights

Telistar is a One-Stop End-to-End Service Solutions Provider (SSP). We specialise in tailoring the right solutions for service-centric organizations with the aim of enhancing Profitability, Productivity, Efficiency and Control (PPEC).

Customising our service delivery processes and management styles to fit into the culture and workplace environment of our clients, we are highly adaptable towards our client's needs and understand that there is no "one-size-fits-all" mentality for the services industry.

With our Total Service Management (TSM) Solutions and a strong team with a combined service experience of more than 50 years in the industry, we give our clients the necessary support to allow them to focus on their core business and maximise their full potential in an increasingly competitive market.

Aspiring to be the leading Service Solutions Provider in the Asia Pacific Region, Telistar gives uncompromising dedication in Empowering Solutions Through Services for clients to achieve their Strategic Business Objectives.

Telistar Solutions - Empowering Solutions Through Services!

Telistar is a One-Stop End-to-End Service Solutions Provider (SSP). We specialise in tailoring the right solutions for service-centric organizations with the aim of enhancing Profitability, Productivity, Efficiency and Control (PPEC).

Customising our service delivery processes and management styles to fit into the culture and workplace environment of our clients, we are highly adaptable towards our client's needs and understand that there is no "one-size-fits-all" mentality for the services industry.

With our Total Service Management (TSM) Solutions and a strong team with a combined service experience of more than 50 years in the industry, we give our clients the necessary support to allow them to focus on their core business and maximise their full potential in an increasingly competitive market.

Aspiring to be the leading Service Solutions Provider in the Asia Pacific Region, Telistar gives uncompromising dedication in Empowering Solutions Through Services for clients to achieve their Strategic Business Objectives.

Telistar Solutions - Empowering Solutions Through Services!

To help fast track investigation, please include here any other relevant details that prompted you to report this job ad as fraudulent / misleading / discriminatory / salary below minimum wage.

Researching careers? Find all the information and tips you need on career advice.