Planner (Kuala Lumpur, Malaysia)

TELISTAR SOLUTIONS SDN. BHD.; Kuala Lumpur; On-site; MYR 45,000 - 78,000; Full time

Job summary

Telistar Solutions SDN. BHD. is seeking a proactive Field Service Scheduling Coordinator to optimise deployment of engineers, tools and resources to ensure timely service execution across projects in Malaysia.

You will plan assignments for preventive maintenance, installations and field change orders, allocate resources, monitor schedules, and coordinate with engineers, customers and internal teams to mitigate risks and improve overall service delivery.

Qualifications

• Experience in field service coordination, workforce scheduling, operations coordination or a related role.
• Strong organisational and time management skills with the ability to manage multiple priorities.
• Excellent communication and coordination skills when working with engineers, customers and internal stakeholders.
• Proficiency in using scheduling, workforce management or standard office software.
• Strong attention to detail and the ability to identify and resolve operational issues.
• Ability to work effectively in a fast-paced service environment.

Responsibilities

• Coordinate and optimise the deployment of field service engineers, tools and resources to support timely and effective execution of service activities.
• Plan and coordinate engineer assignments for preventive maintenance, installations and field change orders.
• Allocate tools, equipment and other resources according to operational requirements.
• Monitor service schedules and coordinate adjustments to support timely completion of activities.
• Work closely with field service engineers, customers and internal teams to resolve scheduling and resource issues.
• Track service progress, identify potential delays and elevate operational risks when required.
• Maintain accurate deployment records, service updates and resource information.
• Support continuous improvement of field service planning and coordination processes.

Skills

Field service coordination

Workforce scheduling

Operations coordination

Organisational skills

Communication skills

Scheduling software proficiency

Attention to detail

Ability to work in fast-paced service

Tools

Scheduling software

Office software

Job description

Coordinate and optimise the deployment of field service engineers, tools and resources to support the timely and effective execution of service activities.

Key responsibilities

Plan and coordinate engineer assignments for preventive maintenance, installations and field change orders.

Allocate tools, equipment and other resources according to operational requirements.

Monitor service schedules and coordinate adjustments to support timely completion of activities.

Work closely with field service engineers, customers and internal teams to resolve scheduling and resource issues.

Track service progress, identify potential delays and elevate operational risks when required.

Maintain accurate deployment records, service updates and resource information.

Support continuous improvement of field service planning and coordination processes.

What we're looking for

Experience in field service coordination, workforce scheduling, operations coordination or a related role.

Strong organisational and time management skills with the ability to manage multiple priorities.

Excellent communication and coordination skills when working with engineers, customers and internal stakeholders.

Proficiency in using scheduling, workforce management or standard office software.

Strong attention to detail and the ability to identify and resolve operational issues.

Ability to work effectively in a fast-paced service environment.

Telistar is a One-Stop End-to-End Service Solutions Provider (SSP). We specialise in tailoring the right solutions for service-centric organizations with the aim of enhancing Profitability, Productivity, Efficiency and Control (PPEC).

Customising our service delivery processes and management styles to fit into the culture and workplace environment of our clients, we are highly adaptable towards our client's needs and understand that there is no \"one-size-fits-all\" mentality for the services industry.

With our Total Service Management (TSM) Solutions and a strong team with a combined service experience of more than 50 years in the industry, we give our clients the necessary support to allow them to focus on their core business and maximise their full potential in an increasingly competitive market.

Aspiring to be the leading Service Solutions Provider in the Asia Pacific Region, Telistar gives uncompromising dedication in Empowering Solutions Through Services for clients to achieve their Strategic Business Objectives.

Telistar Solutions - Empowering Solutions Through Services!

Telistar is a One-Stop End-to-End Service Solutions Provider (SSP). We specialise in tailoring the right solutions for service-centric organizations with the aim of enhancing Profitability, Productivity, Efficiency and Control (PPEC).

Customising our service delivery processes and management styles to fit into the culture and workplace environment of our clients, we are highly adaptable towards our client's needs and understand that there is no \"one-size-fits-all\" mentality for the services industry.

With our Total Service Management (TSM) Solutions and a strong team with a combined service experience of more than 50 years in the industry, we give our clients the necessary support to allow them to focus on their core business and maximise their full potential in an increasingly competitive market.

Aspiring to be the leading Service Solutions Provider in the Asia Pacific Region, Telistar gives uncompromising dedication in Empowering Solutions Through Services for clients to achieve their Strategic Business Objectives.

Telistar Solutions - Empowering Solutions Through Services!