IB Client Support Executive

VI Media Sdn Bhd; Kuala Lumpur; On-site; MYR 28,000 - 56,000; Full time

Job summary

VI Media Sdn Bhd is seeking a Client Support & Relationship Management professional in Malaysia. You will serve as the primary contact for clients across live chat, email, social media, and phone, handling inquiries from account opening to technical issues.

You will also maintain training materials and assist with CRM reporting as needed. The role requires strong communication in Chinese and English, multitasking ability, and willingness to work flexible shifts including afternoons and nights.

Qualifications

• Experience in a customer service role preferred.
• Familiarity with customer support tools and CRM systems.
• Proficient in Chinese and English (written and spoken).

Responsibilities

• Act as primary contact for clients via live chat, email, social media, and phone.
• Handle inquiries including account opening, setup, and tech issues.
• Investigate feedback, provide resolutions, escalate complex cases when needed.
• Maintain handbooks and training documentation for sales clients (onboarding guides, video tutorials, FAQ).
• Support cross-departmental requests and generate CRM reports when needed.

Tools

CRM systems

Job description

Client Support & Relationship Management

Act as the primary point of contact for clients through live chat, email, social media, and phone.

Handle a broad range of client inquiries, including account opening, account setup, and technical issues related to platforms and applications.

Investigate client feedback, provide timely resolutions, and escape complex cases when necessary.

Maintain and update handbooks and training documentation for sales clients (e.g. Onboarding guides, video tutorials, FAQ documents) to reflect current operations and policy changes.

Ad Hoc Administrative & Operational Support

Support cross-departmental requests and projects, as assigned (e.g., assist with generating CRM reports when needed)

Job Requirement

Prior experience in a customer service role within the related industry is preferred.

Familiarity with customer support tools, CRM systems.

Proficient in verbal and written Chinese and English.

Excellent communication skills, with the ability to clearly convey ideas and resolve issues effectively with clients and internal teams.

Strong multitasking skills to manage multiple client inquiries and tasks while maintaining quality and meeting deadlines.

Willingness to work flexible shifts, including afternoons (up to 10 PM) and nights (up to 12 AM) as needed

Unlock job insights

Hirer responsiveness Salary match Number of applicants

Your application will include the following questions:

• Which of the following statements best describes your right to work in Malaysia?
• What's your expected monthly basic salary?
• Which of the following types of qualifications do you have?
• How many years' experience do you have as a Customer Support Executive?
• Which of the following Customer Relationship Management (CRM) systems do you have experience using?
• Do you have customer service experience?

What can I earn as a Customer Support Executive