Service Solutions Engineer

FiberHome Telecommunication Technologies; Kuala Lumpur; On-site; MYR 56,000 - 100,000; Full time

Job summary

FiberHome Telecommunication Technologies Malaysia seeks a proactive coordinator to manage day-to-day customer relationships and communications for Telecom Operations & Maintenance. You will engage regional customer teams weekly and senior customers monthly, gather feedback, and help prepare solution briefings, meetings and presentations while bridging customers with internal teams to boost efficiency and quality of communication.

Travel for on-site activities is required.

Qualifications

• Mandarin language skills are an advantage due to business communication requirements.
• Strong customer communication, coordination, follow-up, and cross-cultural communication skills.
• Comfortable supporting customer visits, on-site activities, and business travel.
• Strong information consolidation and documentation skills, with the ability to independently prepare meeting minutes, reports and presentation materials.
• Experience in telecommunications, telecom operators, engineering services, pre-sales, business development, marketing, customer support, or project coordination is preferred.
• Familiarity with business communication practices and/or the telecommunications industry is preferred.
• Candidates with strong communication and coordination skills who are willing to learn are encouraged to apply.

Responsibilities

• Manage day-to-day customer relationships and communication support for Telecom Operations & Maintenance (O&M).
• Maintain regular engagement with regional customer teams on a weekly basis and senior-level customers on a monthly basis.
• Understand customer needs, business pain points, and potential business opportunities.
• Support solution briefings, customer meetings, presentations, and engagement activities, while consolidating customer feedback and requirements.
• Act as a communication bridge between customers and internal teams to improve the efficiency and quality of customer communication.
• Engage with customers in new business regions to collect historical data, business information, and market insights to support regional market development and pre-project preparation.
• Support on-site solution presentations, workshops, project highlight sessions, and other customer-facing activities.
• Assist in preparing and translating presentation materials, proposals, and customer-facing documents.
• Support the implementation of key projects by preparing meeting minutes and customer summaries, tracking action items and follow-ups, and coordinating with relevant internal teams.

Skills

Customer communication

Coordination

Cross-cultural communication

Business travel

Documentation

Meeting minutes & reports

Telecommunications knowledge

Mandarin language (advantage)

Job description

Jora Malaysia will close on 9th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

Manage day-to-day customer relationships and communication support for Telecom Operations & Maintenance (O&M).

Maintain regular engagement with regional customer teams on a weekly basis and senior-level customers on a monthly basis.

Understand customer needs, business pain points, and potential business opportunities.

Support solution briefings, customer meetings, presentations, and engagement activities, while consolidating customer feedback and requirements.

Act as a communication bridge between customers and internal teams to improve the efficiency and quality of customer communication.

Engage with customers in new business regions to collect historical data, business information, and market insights to support regional business expansion and pre-project preparation.

Support on-site solution presentations, workshops, project highlight sessions, and other customer-facing activities.

Assist in preparing and translating presentation materials, proposals, and customer-facing documents.

Support the implementation of key projects by:

Preparing meeting minutes and customer summaries.

Tracking action items and follow-ups.

Coordinating with relevant internal teams to ensure timely progress.

Collect and consolidate customer updates, market intelligence, and competitor information to support regional market development and business decision-making.

Requirements

Mandarin language skills are an advantage due to business communication requirements.

Strong customer communication, coordination, follow-up, and cross-cultural communication skills.

Comfortable supporting customer visits, on-site activities, and business travel when required.

Strong information consolidation and documentation skills, with the ability to independently prepare:

Meeting minutes

Reports and presentation materials

Experience in telecommunications, telecom operators, engineering services, pre-sales, business development, marketing, customer support, or project coordination is preferred.

Familiarity with business communication practices and/or the telecommunications industry is preferred.

Candidates with strong communication and coordination skills who are willing to learn are encouraged to apply.