Service Engineer

T Max Solutions; Puchong; On-site; MYR 60,000 - 120,000; Full time

Job summary

Jora Malaysia seeks an engineer to deliver the service analysis module of the Smartcare CEM solution, and to support platform design, deployment, and integration as required by the project. You will conduct site surveys, design architecture (HLD/LLD), perform platform setup and data verification, test functionalities, and maintain the system with cross-functional teams in a fast-paced telecom environment.

Applicants should hold a Bachelor's in Engineering or IT, have 3+ years in telecom/IT,

Qualifications

• Bachelor’s degree or equivalent in engineering/IT.
• Min 3 years in telecom & IT industry.
• Knowledge of CS/PS services and signaling procedures.
• Experience with wireless/core network and data communications.
• Proficiency in wireless network architecture.
• SQL basics and database concepts.

Responsibilities

• Deliver the service analysis module of the Smartcare CEM solution per contract.
• Support platform design including site surveys and architecture design (HLD/LLD).
• Assist in platform deployment, testing, and data integrity verification.
• Support platform maintenance, health checks and troubleshooting.
• Clarify integration requirements and provide solution design to customers.

Skills

Data analysis

Networking

SQL basics

Communication

Teamwork

Cross-cultural teams

Education

Bachelor's Degree in Engineering/IT

Master's Degree (preferred)

Tools

HLD/LLD design

LAN switch configuration

Database basics

Job description

Jora Malaysia will close on 9th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

• Focus area is to deliver CEM platform solution to facilitate the project team on improving service quality and user experience and data analytical


• Deliver the service analysis module of the Smartcare CEM solution according to the contract and customer requirements,and take responsibility for the successful delivery, acceptance, and customer satisfaction of the service analysis module.


• To involve in platform solution design including site survey, platform design (HLD and LLD), IP design & lan switch configuration


• To support & carry out platform deployment activities including hardware & software setup, data integrity verification


• To support in platform functionalities testing and verification


• Platform maintenance activities including routine platform audit, health check and troubleshooting platform issue


• Clarify integration requirements and solutions with customers, complete integration solution design, implementation, and acceptance based on the project delivery content.


• Perform major maintenance operations, such as upgrade, capacity expansion, and service adjustment.


• Has programming skillset in developing use cases with the used of the available data (added advantage)

Candidate Requirement:

• Candidate must possess at least a Bachelor's Degree, Post Graduate Diploma, Professional Degree, Master's Degree, Engineering (Computer/Telecommunication), Engineering (Electrical/Electronic), Computer Science/Information Technology or equivalent.


• Min 3 years of telecommunication & engineering experience in telco & IT industry


• Have basic command of CS or PS services and signaling procedures with basic command of professional knowledge about network protocols, data communication, and network security.


• Have a basic command of the service signaling process of the wireless and core network and customer complaint handling.


• Have a proficient command of the wireless communication network architecture


• Have the engineering/maintenance of wireless/core network/datacom in the mobile communications domain


• Have general knowledge of basic database principles, SQL syntax and SQL logic, and experience in database application development and O&M is preferred


• Excellent team spirit with good communications and interpersonal skills.


• Able to work well in a fast-paced changing and experience working with cross-cultural teams would be desirable.