Service Engineer

Dong Yang Elevator (M) Sdn Bhd

Shah Alam

On-site

MYR 56,000 - 100,000

Full time

8 days ago

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Job summary

Dong Yang Elevator (M) Sdn Bhd, an established elevator and escalator company in Malaysia, is seeking candidates to manage technicians and advisors while upholding industry standards and regulatory compliance. The role involves planning servicing schedules, handling customer concerns, and ensuring service quality across projects.

The ideal candidate holds a Bachelor’s degree or Diploma in Engineering (Mechanical/Electrical or related field) and demonstrates strong leadership, planning, and

Qualifications

Bachelor's degree or Diploma in Engineering (Mechanical/Electrical or related field).
Strong understanding of industry standards, quality systems, and regulatory compliance.

Responsibilities

Manages technicians and advisors to ensure team objectives are met.
Maintains knowledge of industry standards and company services to inform customers.

Skills

Team management

Customer service

Regulatory compliance

Scheduling

Education

Bachelor's degree or Diploma in Engineering (Mechanical/Electrical or related field)

Job description

Effectively manages technicians and advisors, to ensure team objectives are being carried out
Displays extensive working knowledge of industry standards and practices, including product details and company services offered
Offers exemplary customer service, including maintaining customer relationships and ensuring repeat customers by upselling products and services and taking care of any customer concerns or complaint quickly and professionally
Develops working knowledge of industry regulations, restrictions and laws and ensures service department adheres to all regulations
To plan monthly servicing schedule, collect reporting and bill customer on time
Regularly audits work being done and customer service being provided to ensure all standards are met and that repair work is carried out effectively, correctly and thoroughly
To performs other related duties assigned by the line supervisor

Effectively manages technicians and advisors, to ensure team objectives are being carried out
Displays extensive working knowledge of industry standards and practices, including product details and company services offered
Offers exemplary customer service, including maintaining customer relationships and ensuring repeat customers by upselling products and services and taking care of any customer concerns or complaint quickly and professionally
Develops working knowledge of industry regulations, restrictions and laws and ensures service department adheres to all regulations
To plan monthly servicing schedule, collect reporting and bill customer on time
Regularly audits work being done and customer service being provided to ensure all standards are met and that repair work is carried out effectively, correctly and thoroughly
To performs other related duties assigned by the line supervisor

Job Requirements

At least with Bachelor's degree or Diploma in Engineering (Mechanical/Electrical or related field)
Strong understanding of industry standards, quality systems, and regulatory compliance.

Unlock job insights

Hirer responsiveness Salary match Number of applicants

Dong Yang Elevator (M) Sdn Bhd is an established full-pledge elevators and escalators and the company is registered with Jabatan Keselamatan dan Kesihatan Pekerjaan (JKKP/DOSH), Construction Industry Development Board (CIDB) and relevant authorities for the supply, installation and maintenance of elevators and escalators in Malaysia.

In line with our expansion plans, we are seeking highly motivated and ambitious candidates who can assist us in our expanding business plans.

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