Service Ops Lead (Johor) — 100% On-Time Delivery

Rentokil Initial plc; Johor Bahru; Vor Ort; MYR 70.000 - 110.000; Vollzeit

Benefits dieser Stelle

Base salary with Transportation Allow.

Comprehensive Insurance Plans

Staff Purchase Plans

Smart work gadgets/tools

Zusammenfassung

Rentokil Initial plc in Johor Bahru invites applications for an Assistant Service Manager. Based in Johor, you will oversee the Service Department to meet contractual obligations while operating within the service budget.

You will drive service excellence, manage personnel, and ensure safety and regulatory compliance across branches. The ideal candidate holds a bachelor degree with at least five years in service management or supervision, and demonstrates leadership, analytical thinking and a

Qualifikationen

• Bachelor degree in any related field.
• Minimum 5 years relevant Service Management/Supervisory experience.
• Excellent in promoting teamwork and synergize the team towards achieving service KPI.
• Able to work autonomously and thrive on challenges.

Aufgaben

• Ensure 100% monthly service completion across the service team.
• Guarantee 100% installation completion within 5 working days of service agreement or job confirmation.
• Conduct route-rides with service teams at least quarterly to uphold standards.
• Audit technician productivity and ensure site-visit timings and route targets are met.
• Validate and manage technician overtime submissions for legitimacy and cost-effectiveness.
• Enforce strict compliance with pest/hygiene service guidelines per company manuals.

Ausbildung

Bachelor degree in related field

Jobbeschreibung

Rentokil Initial plc in Johor Bahru invites applications for an Assistant Service Manager. Based in Johor, you will oversee the Service Department to meet contractual obligations while operating within the service budget.

You will drive service excellence, manage personnel, and ensure safety and regulatory compliance across branches. The ideal candidate holds a bachelor degree with at least five years in service management or supervision, and demonstrates leadership, analytical thinking and a