Service Operations Lead

Rentokil Initial; Johor Bahru; On-site; MYR 60,000 - 120,000; Full time

Benefits offered by this job

Attractive base salary

Fixed Transportation Allowance

Comprehensive Insurance Plans for Sg.

Out-patient & Specialist Coverage

Dental & Optical Coverage

Additional Retirement benefits

Staff Purchase Plans

Mobile Phone Subsidy and Smart workgad

Job summary

Rentokil Initial is seeking a motivated Assistant Service Manager for our Johor Bahru operations. This leadership role will drive service excellence, oversee the Service Department, and ensure adherence to budgets and contracts.

You will lead technicians and supervisors, focus on KPI attainment, and maintain safety and compliance across fleet, stock, and operations. The ASM will supervise quality assurance, route planning, and customer satisfaction, while coordinating with branch leadership to

Qualifications

• Minimum a Bachelor Degree in any related field with at least 5 years relevant Service Management/ Supervisory experience.
• Strong leadership qualities with planning, organizing and problem solving ability.
• Able to work in dynamic and fast paced environment.
• Excellent in promoting teamwork and synergize the team towards achieving service KPI.
• Required valid driving license because driving is part of the job requirement for this designation.
• Possess own vehicle, is a Malaysian or holds a relevant resident status.

Responsibilities

• Manage and control the Service Department to fulfil the Branch’s contractual obligations while operating within the service budget.
• Drive service excellence, maximize team productivity, and ensure rigorous operational compliance within the branch.
• Maintain 100% monthly service completion rate across the service team.
• Guarantee 5-working-day installation timelines for new business installations from service agreement or job confirmation.
• Oversee fleet, vehicle maintenance logs, safety compliance and cost controls.

Skills

Leadership

Problem solving

Teamwork

Data-driven

Multilingual English Bahasa Malaysia

Education

Bachelor Degree

Job description

Rentokil Initial is seeking a motivated Assistant Service Manager for our Johor Bahru operations. This leadership role will drive service excellence, oversee the Service Department, and ensure adherence to budgets and contracts.

You will lead technicians and supervisors, focus on KPI attainment, and maintain safety and compliance across fleet, stock, and operations. The ASM will supervise quality assurance, route planning, and customer satisfaction, while coordinating with branch leadership to