Outdoor Service Supervisor: Fleet, Training & QA

Rentokil Initial; Johor Bahru; On-site; MYR 45,000 - 78,000; Full time

Benefits offered by this job

Attractive base salary

Contractual bonus

Insurance plans

Out-patient coverage

Dental & Optical coverage

Retirement benefits

Staff purchase plans

Job summary

Rentokil Initial Malaysia is seeking a hands-on Service Supervisor to plan and oversee service schedules, train staff, and ensure high-quality, timely service delivery. You will maintain vehicle records, manage branch fleets, and drive continuous improvement in safety practices and customer satisfaction.

The role requires strong leadership, communication, and a proactive approach to problem solving, with emphasis on meeting deadlines and regulatory standards.

Qualifications

• Diploma in related discipline with proven track record in managing staff.
• Excellent interpersonal, communication and people skills.
• Mature and able to manage a team of 10.
• Positive, result oriented with drive and initiative.
• Computer skills are essential.
• Willing to travel to client places.
• GDL preferred if shortlisted.
• Valid driving license is required.
• Possess own vehicle and Malaysian resident.
• Foreigners employment subject to local authorities approval.

Responsibilities

• Plan and check service schedules via in-house system.
• Manage and train service staff to improve service quality.
• Ensure timely services as per schedule.
• Perform quality assurance checks, allocating 20% supervision time to QA.
• Carry out quarterly field attachments with team members.
• Prepare and present weekly reports on staff reviews.
• Maintain records of service vehicles: renewal of road tax, maintenance due, repair costs, fuel usage, driver logs.
• Manage and control the branch fleet cost-effectively without compromising safety.
• Ensure new business is completed within 10 working days of service agreement.
• Route each service team once every 2 months.
• Present monthly service capital expenditure requests to Branch Manager.
• Prepare required returns/reports to head office promptly.
• Conduct quarterly meetings with Technicians.
• Provide monthly status reports on Service, Customer Issues, Supervisors’ issues, staff recruitment.
• Maintain good relationships with sales team; provide feedback and sales leads.
• Support sales targets and improve knowledge of pest management through training and practical experience.

Skills

Interpersonal skills

People management

Team leadership

Communication skills

Computer skills

Willing to travel

Driving license

Own vehicle

Malaysian resident

Education

Diploma in related discipline

Tools

Goods Delivery License (GDL)

Job description

Rentokil Initial Malaysia is seeking a hands-on Service Supervisor to plan and oversee service schedules, train staff, and ensure high-quality, timely service delivery. You will maintain vehicle records, manage branch fleets, and drive continuous improvement in safety practices and customer satisfaction.

The role requires strong leadership, communication, and a proactive approach to problem solving, with emphasis on meeting deadlines and regulatory standards.