Service Operations Excellence Specialist

238 KONE Elevator (M) Sdn. B; Selangor; On-site; MYR 60,000 - 90,000; Full time

Job summary

KONE Elevator (M) Sdn. Bhd. is seeking a Service Operations Excellent Specialist for KSEA to support business processes and digital tools in Service operations. You will act as the main contact for users, resolve day-to-day issues, and help roll out new tools and processes.

You will collaborate with Operations, Sales, IT and other stakeholders to improve processes, develop reports and dashboards, and support business decisions across system deployments and training."

Qualifications

• Bachelor's degree in Business Administration, Information Technology, Engineering, Data Analytics, or a related field.
• Experience in Service operations, process improvement, digital tools, system implementation, or a related area.
• Good understanding of end-to-end Service processes and operational workflows.

Responsibilities

• Act as the main point of contact for digital tools such as Salesforce, SAP, KONECT, KFM, FSM, KFF, SMT, and DMP.
• Provide first-level support and guidance to users on system and process-related issues.
• Support new users during onboarding and help them understand how to use the systems correctly.
• Identify system issues, raise support tickets, and follow up until resolution.
• Participate in User Acceptance Testing (UAT), system testing, and pilot activities.
• Support the rollout of new or updated systems, tools, and processes.
• Work with IT and product teams to identify system issues and suggest improvements.
• Support change management activities and encourage users to adopt new ways of working.
• Conduct system and process training for new and existing users.
• Prepare and update training materials when required.
• Monitor system adoption and provide additional training or support when needed.
• Share best practices and help users make better use of available digital tools.
• Review end-to-end Service processes and identify gaps, bottlenecks, and improvement opportunities.
• Work with Operations, Sales, and other teams to improve efficiency and ways of working.
• Create and maintain process documentation and guidelines.
• Recommend practical solutions to improve processes and system usage.
• Create and maintain Power BI dashboards and reports based on business requirements.
• Analyse operational data and provide useful insights to management.
• Ensure data accuracy and quality across systems and reports.
• Support and monitor month-end activities through CPM.
• Ensure required activities are completed accurately and on time.
• Support data accuracy, process compliance, and operational readiness.

Skills

Power BI

Analytical thinking

Stakeholder management

Communication skills

Education

Bachelor's degree (Business Administration / IT / Engineering / Data Analytics)

Tools

Salesforce

SAP

KONECT

KFM

FSM

KFF

SMT

DMP

Job description

KONE Elevator (M) Sdn. Bhd. is seeking a Service Operations Excellent Specialist for KSEA to support business processes and digital tools in Service operations. You will act as the main contact for users, resolve day-to-day issues, and help roll out new tools and processes.

You will collaborate with Operations, Sales, IT and other stakeholders to improve processes, develop reports and dashboards, and support business decisions across system deployments and training."