Service Operations Administrator

APU; Kuala Lumpur; On-site; MYR 60,000 - 96,000; Full time

Job summary

APU is seeking an IT Systems Administrator to manage multi‑cloud environments (AWS/Azure/GCP) and on‑prem infrastructure. The role focuses on provisioning, automation, monitoring, and incident response to ensure reliable service delivery.

You will work closely with Helpdesk and DevOps teams. The ideal candidate has 1+ year of cloud/sysadmin experience, familiarity with ITIL/ITSM, and hands‑on skills with scripting and automation.

Qualifications

• Diploma or Bachelor’s in IT/CS or related field.
• Minimum 1 year experience in systems/cloud administration.
• Experience managing AWS/Azure/GCP and on‑prem infra.
• Familiar with ITIL/ITSM concepts.

Responsibilities

• Administer and support systems across AWS, Azure, GCP, and on‑premises environments.
• Maintain Windows/Linux servers, Active Directory, virtualization platforms (VMware/Hyper‑V), and SAN/NAS storage.
• Deploy and maintain cloud services (VMs, storage, load balancers, containers) using infrastructure‑as‑code (IaC).
• Monitor end‑to‑end service health and availability using unified observability platforms.
• Implement self‑healing automation, event‑driven response, and automated ticketing for incidents and outages.
• Align service operations with ITIL/ITSM best practices and provide Tier 2/3 support.

Skills

Multi-cloud platforms

Systems administration

Automation scripting

Education

Diploma/Bachelor's degree in IT/CS

Tools

ServiceNow

Jira Service Management

Freshservice

PowerShell

Bash

Python

Job description

• Administer and support systems across AWS, Microsoft Azure, Google Cloud Platform (GCP), and on-premises environments.
• Maintain and optimize Windows/Linux servers, Active Directory, virtualization platforms (VMware/Hyper‑V), and SAN/NAS storage.
• Deploy and maintain cloud services (VMs, storage, load balancers, containers, etc.) using infrastructure-as-code (IaC).
  

Service Operations (SrvOps)

• Monitor end-to-end service health and availability using unified observability platforms (e.g., Azure Monitor, CloudWatch, GCP Ops, Prometheus).
• Implement self-healing automation, event-driven response, and automated ticketing for incidents and outages.
• Align service operations with ITIL/ITSM best practices (incident, problem, change, and asset management).

Automation & Optimization

• Create automation scripts for provisioning, patching, backups, and configuration management (PowerShell, Bash, Python).
• Reduce manual tasks by integrating systems through APIs, bots, and orchestration tools (e.g., Azure Logic Apps, AWS Lambda, Google Cloud Functions).
• Proactively monitor costs and optimize resource usage across all platforms.

Security & Compliance

• Ensure compliance with ISO 27001, ISO 21001, and internal governance policies.
• Conduct regular vulnerability assessments, patch cycles, and backup/recovery tests.
• Work closely with the Helpdesk, NetOps, DevOps, and TechOps teams to provide seamless service delivery.
• Provide Tier 2/3 technical support for escalated service-related incidents.
• Maintain system documentation, asset records, SOPs, and runbooks.

Requirements:

• Diploma/Bachelor's degree in IT, Computer Science or a related field.
• Minimum 1 year of experience in systems/cloud administration and service operations.
• Experience managing multi-cloud platforms (AWS, Azure, GCP) and on-prem infrastructure.
• Familiar with tools such as ServiceNow, Jira Service Management, or Freshservice.

Preferred Certifications:

• ITIL Foundation or ITSM Certification
• VMware Certified Professional (VCP) or equivalent.

We thank you for your application. Please note that only shortlisted candidates will be contacted.