Service Operations Administrator

Asia Pacific University of Technology & Innovation (APU); Kuala Lumpur; On-site; MYR 60,000 - 90,000; Full time

Job summary

Asia Pacific University of Technology & Innovation (APU) seeks an IT Systems & Cloud Administrator to support multi-cloud and on-prem environments in Kuala Lumpur. The role covers AWS/Azure/GCP and virtualization, AD, and storage, with IaC deployment and cost optimization.

You will work with ITIL-aligned processes, incident handling, and cross-functional teams to ensure high availability. Candidates should have 1+ year in systems/cloud administration and familiarity with ServiceNow, Jira Service

Qualifications

• Diploma/Bachelor’s degree in IT, Computer Science or a related field.
• Minimum 1 year of experience in systems/cloud administration and service operations.
• Experience managing multi-cloud platforms (AWS, Azure, GCP) and on-prem infrastructure.
• Familiar with tools such as ServiceNow, Jira Service Management, or Freshservice.

Responsibilities

• Administer and support systems across AWS, Microsoft Azure, Google Cloud Platform (GCP), and on-premises environments.
• Maintain and optimize Windows/Linux servers, Active Directory, virtualization platforms (VMware/Hyper-V), and SAN/NAS storage.
• Deploy and maintain cloud services (VMs, storage, load balancers, containers, etc.) using infrastructure-as-code (IaC).
• Monitor end-to-end service health and availability using observability platforms (Azure Monitor, CloudWatch, GCP Ops, Prometheus).
• Implement self-healing automation, event-driven response, and automated ticketing for incidents and outages.
• Align service operations with ITIL/ITSM best practices (incident, problem, change, and asset management).
• Create automation scripts for provisioning, patching, backups, and configuration management (PowerShell, Bash, Python).
• Reduce manual tasks by integrating systems through APIs, bots, and orchestration tools (Azure Logic Apps, AWS Lambda, Google Cloud Functions).
• Proactively monitor costs and optimize resource usage across all platforms.
• Work closely with Helpdesk, NetOps, DevOps, and TechOps teams to provide seamless service delivery.
• Provide Tier 2/3 technical support for escalated service-related incidents.
• Maintain system documentation, asset records, SOPs, and runbooks.

Skills

Cloud administration

Systems administration

ITIL/ITSM

Multi-cloud

Automation scripting

Cost optimization

Security & compliance

Education

Diploma/Bachelor’s degree in IT/CS

Tools

ServiceNow

Jira Service Management

Freshservice

Job description

• Administer and support systems across AWS, Microsoft Azure, Google Cloud Platform (GCP), and on-premises environments.
• Maintain and optimize Windows/Linux servers, Active Directory, virtualization platforms (VMware/Hyper-V), and SAN/NAS storage.
• Deploy and maintain cloud services (VMs, storage, load balancers, containers, etc.) using infrastructure-as-code (IaC).
  

Service Operations (SrvOps)

• Monitor end-to-end service health and availability using unified observability platforms (e.g., Azure Monitor, CloudWatch, GCP Ops, Prometheus).
• Implement self-healing automation, event-driven response, and automated ticketing for incidents and outages.
• Align service operations with ITIL/ITSM best practices (incident, problem, change, and asset management).

Automation & Optimization

• Create automation scripts for provisioning, patching, backups, and configuration management (PowerShell, Bash, Python).
• Reduce manual tasks by integrating systems through APIs, bots, and orchestration tools (e.g., Azure Logic Apps, AWS Lambda, Google Cloud Functions).
• Proactively monitor costs and optimize resource usage across all platforms.

Security & Compliance

• Ensure compliance with ISO 27001, ISO 21001, and internal governance policies.
• Conduct regular vulnerability assessments, patch cycles, and backup/recovery tests.
• Work closely with the Helpdesk, NetOps, DevOps, and TechOps teams to provide seamless service delivery.
• Provide Tier 2/3 technical support for escalated service-related incidents.
• Maintain system documentation, asset records, SOPs, and runbooks.

Requirements

• Diploma/Bachelor’s degree in IT, Computer Science or a related field.
• Minimum 1 year of experience in systems/cloud administration and service operations.
• Experience managing multi-cloud platforms (AWS, Azure, GCP) and on-prem infrastructure.
• Familiar with tools such as ServiceNow, Jira Service Management, or Freshservice.

Preferred Certifications

• ITIL Foundation or ITSM Certification
• VMware Certified Professional (VCP) or equivalent.