SERVICE MANAGER / ASSISTANT MANAGER (AFTERSALES)

Ming Heng Motor Sdn Bhd; Kuala Lumpur; On-site; MYR 112,000 - 201,000; Full time

Benefits offered by this job

Competitive salary

Performance incentives

Career growth

Supportive environment

Job summary

Ming Heng Motor Sdn Bhd is seeking a Service Manager / Assistant Manager (Aftersales) to lead the Service Centre and Workshop operations in Kuala Lumpur. The role focuses on supervising the Aftersales team, driving service quality, and meeting KPI targets while maintaining strong customer service standards.

The ideal candidate has 3–5 years in automotive Aftersales or service centre operations, with leadership experience and a solid understanding of workshop processes.

Qualifications

• Minimum 3–5 years of experience in Automotive Aftersales or Service Centre operations
• Experience in a supervisory or management role is preferred
• Strong leadership and people management skills
• Good knowledge of automotive workshop operations and customer service
• Able to manage daily operations and solve problems effectively

Responsibilities

• Manage and oversee the daily operations of the Service Centre and Workshop
• Lead, supervise, and develop the Aftersales team, including Service Advisors and Technicians
• Monitor workshop productivity, job progress, service quality, and turnaround time
• Ensure excellent customer service and effective handling of customer complaints
• Drive departmental performance and achieve service, sales, and KPI targets
• Ensure compliance with company SOPs, quality standards, and safety requirements
• Prepare and submit operational reports when required
• Manage staff performance, scheduling, coaching, and training
• Work closely with other departments to ensure smooth and efficient operations

Job description

SERVICE MANAGER / ASSISTANT MANAGER (AFTERSALES)

Are you an experienced automotive Aftersales professional ready to take the next step in your career? We are looking for a capable and results-driven Service Manager / Assistant Manager (Aftersales) to lead and manage our Service Centre and Workshop operations.

Key responsibilities

Manage and oversee the daily operations of the Service Centre and Workshop

Lead, supervise, and develop the Aftersales team, including Service Advisors and Technicians

Monitor workshop productivity, job progress, service quality, and turnaround time

Ensure excellent customer service and effective handling of customer complaints

Drive departmental performance and achieve service, sales, and KPI targets

Ensure compliance with company SOPs, quality standards, and safety requirements

Prepare and submit operational reports when required

Manage staff performance, scheduling, coaching, and training

Work closely with other departments to ensure smooth and efficient operations

About you

Minimum 3–5 years of experience in Automotive Aftersales or Service Centre operations

Experience in a supervisory or management role is preferred

Strong leadership and people management skills

Good knowledge of automotive workshop operations and customer service

Able to manage daily operations and solve problems effectively

Results-driven, responsible, and able to work under pressure

Good communication skills in Bahasa Malaysia and English

Mandarin-speaking candidates are an added advantage

Competitive salary & performance incentives

Career growth and management opportunities

Join a dynamic and growing automotive group

Supportive working environment