Service Manager (Jaecoo KL)

Federal Auto Holdings Berhad; Kuala Lumpur; On-site; MYR 90,000 - 130,000; Full time

Job summary

Federal Auto Holdings Berhad, a growing automotive brand, seeks a Service Manager for the Jaecoo team in Kuala Lumpur. Lead workshop operations, drive aftersales revenue, and uphold top customer satisfaction while controlling costs.

Ideal candidates have aftersales experience, strong leadership, and excellent communication to build relationships with suppliers and the Principal, implementing strategies for profitability in a dynamic environment.

Qualifications

• Experience in aftersales or automotive service roles.
• Strong leadership and management skills.
• Excellent communication and interpersonal abilities.
• Ability to develop and execute business strategies.
• Strong analytical and problem-solving skills.
• Knowledge of health and safety regulations.
• Applicants based in Kuala Lumpur preferred.

Responsibilities

• Support achievement of revenue and profit targets.
• Implement business strategies to meet targets and reduce costs.
• Execute marketing and promotional strategies to drive aftersales revenue.
• Ensure timely collection of receivables to maintain cash flow.
• Manage and reduce overall costs to maintain profitability.
• Enforce compliance with aftersales policies and processes.
• Maintain a safe and healthy working environment.
• Build and maintain strong relationships with the Principal and suppliers.
• Effectively manage workshop operations and resources.
• Oversee parts purchase, inventory management, and disposal of aging parts.
• Procure workshop equipment and tools within budget.
• Ensure high customer satisfaction ratings and resolve feedback.

Skills

Leadership

Aftersales experience

Strategic planning

Analytical thinking

Communication

Interpersonal skills

Health & safety

Job description

Are you passionate about the automotive industry and looking to advance your career with a growing automotive brand? We are looking for a dedicated and dynamic Service Manager to join our Jaecoo team in Kuala Lumpur. In this role, you will oversee workshop operations, support business growth and profitability, and ensure a high standard of customer satisfaction. If you are ready to take on a new challenge and play a key role in strengthening our aftersales operations, we want to hear from you!

Job Highlights

• Hands-On Leadership & Operational Experience
• Dynamic & Supportive Work Environment

Key Responsibilities:

• Support the achievement of revenue and profit targets.
• Implement business strategies to meet targets and reduce costs.
• Execute marketing and promotional strategies to drive aftersales revenue.
• Ensure timely collection of receivables to maintain healthy cash flow.
• Manage and reduce overall costs to maintain profitability.
• Enforce compliance with aftersales policies and processes.
• Maintain a safe and healthy working environment.
• Build and maintain strong relationships with the Principal and suppliers.
• Effectively manage workshop operations and resources.
• Oversee parts purchase, inventory management, and disposal of aging parts.
• Manage procurement of workshop equipment and tools within budget.
• Ensure high customer satisfaction ratings and resolve customer feedback.

Requirements:

• Applicants based in Kuala Lumpur are preferred.
• Proven experience in aftersales or similar role in the automotive industry.
• Strong leadership and management skills.
• Excellent communication and interpersonal skills.
• Ability to develop and execute strategies to achieve business goals.
• Strong analytical and problem-solving abilities.
• Knowledge of health and safety regulations.