Service Manager

GREATECH TECHNOLOGY BERHAD; Simpang Ampat; On-site; MYR 110,000 - 170,000; Full time

Job summary

GREATECH TECHNOLOGY BERHAD seeks a Service Manager to lead on-site post-delivery support for automation systems in Simpang Ampat. You will coordinate service schedules, manage teams, and ensure timely issue resolution at customer sites, while monitoring performance and driving improvements.

You will maintain strong client relationships, prepare service reports, manage spares/tools, and ensure safety/quality compliance, collaborating with engineering and project teams for commissioning and

Qualifications

• Strong technical knowledge in automation systems, mechanical or electrical engineering, and industrial equipment maintenance.
• Experience in service management, customer support, and coordination of on-site service activities.
• Skills in troubleshooting, problem-solving, and root cause analysis for complex automation systems.
• Competence in planning, scheduling, and prioritizing tasks to manage multiple service projects.
• Effective communication and interpersonal skills for engaging with customers, internal teams, and external stakeholders.
• Ability to lead and mentor service technicians, foster teamwork, and maintain high service standards.
• Proficiency in using service documentation tools, reporting systems, and basic office software.
• Diploma or degree in Engineering, Mechatronics, Automation, or a related field; relevant technical certifications are an advantage.
• Prior experience in industrial automation, manufacturing, or related sectors is highly beneficial.
• Willingness to work on-site, travel to customer facilities when required, and adhere to all safety and regulatory requirements.

Responsibilities

• Oversee post-delivery support and maintenance of automation systems for customers.
• Coordinate service schedules and manage service teams.
• Ensure timely resolution of technical issues at customer sites.
• Monitor system performance and identify recurring problems.
• Recommend improvements or upgrades to enhance reliability and productivity.
• Maintain strong customer relationships and prepare service reports.
• Manage spare parts and tools; ensure safety and quality standards.
• Collaborate with engineering and project teams for commissioning, training, and continuous improvement initiatives.

Skills

Automation systems

Engineering background

Troubleshooting

Planning & scheduling

Communication skills

Leadership

Documentation tools

Office software

On-site travel

Education

Engineering degree

Mechatronics

Automation qualification

Tools

Reporting systems

Office software

Job description

Company Description

GREATECH TECHNOLOGY BERHAD provides advanced automation solutions across multiple industries to address customer productivity challenges, improve return on investment, and enhance cost effectiveness. The organization’s design and engineering specialists focus on developing tailored systems that meet the complex automation needs of multinational customers. With in-house manufacturing facilities that include a precision machine shop, sheet metal fabrication, engineering spaces, and system assembly areas, Greatech supports end-to-end project delivery. The company is committed to serving global customers with innovative, reliable, and efficient automation solutions, backed by strong technical support.

Role Description

The Service Manager is a full-time, on-site role based in Simpang Ampat, responsible for overseeing post-delivery support and maintenance of automation systems for customers. Day-to-day tasks include coordinating service schedules, managing service teams, and ensuring timely resolution of technical issues at customer sites. The role involves monitoring system performance, identifying recurring problems, and recommending improvements or upgrades to enhance reliability and productivity. The Service Manager will maintain strong customer relationships, prepare service reports, manage spare parts and tools, and ensure compliance with safety and quality standards. This position also collaborates with engineering and project teams to support system commissioning, training, and continuous improvement initiatives.

Qualifications

• Strong technical knowledge in automation systems, mechanical or electrical engineering, and industrial equipment maintenance.
• Experience in service management, customer support, and coordination of on-site service activities.
• Skills in troubleshooting, problem-solving, and root cause analysis for complex automation systems.
• Competence in planning, scheduling, and prioritizing tasks to manage multiple service projects.
• Effective communication and interpersonal skills for engaging with customers, internal teams, and external stakeholders.
• Ability to lead and mentor service technicians, foster teamwork, and maintain high service standards.
• Proficiency in using service documentation tools, reporting systems, and basic office software.
• Diploma or degree in Engineering, Mechatronics, Automation, or a related field; relevant technical certifications are an advantage.
• Prior experience in industrial automation, manufacturing, or related sectors is highly beneficial.
• Willingness to work on-site, travel to customer facilities when required, and adhere to all safety and regulatory requirements.