Service Manager

Jimisar Corporation Sdn Bhd; Kuching; On-site; MYR 90,000 - 150,000; Full time

Job summary

Jimisar Corporation Sdn Bhd leads Honda’s After Sales division to deliver superior service and customer experience in Kuching. The Service Manager will steer a team, align service processes with business priorities, and enhance satisfaction through effective issue resolution, maintenance, and compliance.

Requirements include 3–5 years in automotive aftersales, a relevant degree, and proficiency in SAP and MS Office.

Qualifications

• 3–5 years in automotive aftersales service.
• Mastery of automotive equipment and services.
• Valid driver's license with clean record.
• Proficient in MS Office and SAP.
• College degree or above; automotive maintenance focus is a plus.

Responsibilities

• Lead service policies and drive high-quality customer satisfaction.
• Oversee vehicle maintenance, repairs, and inventory of tools.
• Ensure regulatory compliance and safety/warranty standards.
• Develop talent plans and organize team structures for growth.
• Monitor KPIs such as cycle time, CSAT, and throughput.
• Manage workshop budget and profitability.

Skills

Customer service

Team leadership

Operations management

Budgeting

KPI analysis

Education

Bachelor's degree in automotive maintenance

Tools

SAP

MS Office

Job description

Job Description

The Service Manager is one of the operational leaders of the Honda After Sales Division to lead a team to provide high-quality service and customer experience to customers. Ensure timely and efficient resolution of customer issues, vehicle maintenance, and repairs, ensuring high-quality service levels and customer satisfaction. Gain a deep understanding of the team's various functional businesses and provide timely and effective support and advice.

Service & Operational Management

• Improve and implement service policies, and master industry-related information.
• Regularly lead the team to complete an inventory of vehicles, equipment, tools, and accessories.
• Understand the Honda Vehicle Operations Manual and manage the team according to standards.
• Fully understand the overall business situation and identify management risk points in daily operations (e.g., team management, daily processes, equipment and asset management, policies and regulations, environmental health, etc.).

Customer Experience & Service Quality

• Have a strong sense of customer service, focusing on customers while optimizing service processes and providing solutions to improve customer satisfaction.
• Fully tap into customers' needs, analyze them, and align with business development priorities. Create demands based on existing service standards and local characteristics, and provide relevant products.

Leadership & Culture Building

• Lead by example in practicing company culture and values, promoting corporate culture on the front line, building a team aligned with company values, and effectively eliminating bureaucracy.

Organizational Development & Talent Management

• Clearly understand the organizational structure and corresponding needs of the business in the short, medium, and long term. Develop corresponding talent plans, set organizational structures, and timely promote and implement organizational changes.
• Timely follow up on employee growth and create an atmosphere of mutual learning within the team.

Compliance & Quality Control

• Ensure all repairs meet its quality, safety, and warranty standards.
• Maintain accurate documentation and compliance with local regulatory requirements.
• Conduct regular audits and quality checks to ensure certification compliance.
• Manage workshop budget, cost control, and profitability.
• Monitor and report KPIs including cycle time, customer satisfaction, first service quality, and throughput.
• Optimize resource allocation to achieve both financial and service targets.

Job Requirements

At least 3-5 years of experience in Aftersales service in automotive industry.

Master knowledge related to automotive equipment and services.

Hold a driver's license, be proficient in driving, and have no bad driving records.

Proficient in using Microsoft Office software and SAP system.

College degree or above, major in automotive maintenance is an added advantage.