Lead Automotive After-Sales Service & Customer Experience

Jimisar Corporation Sdn Bhd; Kuching; On-site; MYR 90,000 - 150,000; Full time

Job summary

Jimisar Corporation Sdn Bhd leads Honda’s After Sales division to deliver superior service and customer experience in Kuching. The Service Manager will steer a team, align service processes with business priorities, and enhance satisfaction through effective issue resolution, maintenance, and compliance.

Requirements include 3–5 years in automotive aftersales, a relevant degree, and proficiency in SAP and MS Office.

Qualifications

• 3–5 years in automotive aftersales service.
• Mastery of automotive equipment and services.
• Valid driver's license with clean record.
• Proficient in MS Office and SAP.
• College degree or above; automotive maintenance focus is a plus.

Responsibilities

• Lead service policies and drive high-quality customer satisfaction.
• Oversee vehicle maintenance, repairs, and inventory of tools.
• Ensure regulatory compliance and safety/warranty standards.
• Develop talent plans and organize team structures for growth.
• Monitor KPIs such as cycle time, CSAT, and throughput.
• Manage workshop budget and profitability.

Skills

Customer service

Team leadership

Operations management

Budgeting

KPI analysis

Education

Bachelor's degree in automotive maintenance

Tools

SAP

MS Office

Job description

Jimisar Corporation Sdn Bhd leads Honda’s After Sales division to deliver superior service and customer experience in Kuching. The Service Manager will steer a team, align service processes with business priorities, and enhance satisfaction through effective issue resolution, maintenance, and compliance.

Requirements include 3–5 years in automotive aftersales, a relevant degree, and proficiency in SAP and MS Office.