Service Engineer

Ingersoll Rand; Shah Alam; On-site; MYR 67,000 - 100,000; Full time

Job summary

Ingersoll Rand in Malaysia is seeking a Field Service Engineer to install, inspect, diagnose and maintain compressed air systems at customer sites in Shah Alam and surrounding areas. The role involves on-site troubleshooting, system performance optimization, and delivering on-site and classroom training to customers.

You will document service reports and feedback product defects to the production team. The ideal candidate holds a diploma in Electrical/Mechanical Engineering with at least 3 years

Qualifications

• Diploma in Electrical/Mechanical Engineering or related field.
• Minimum 3 years’ experience in service, installation, site commissioning.
• Experience with industrial equipment such as compressors, rotating equipment, pumps, HVAC or similar systems.

Responsibilities

• Perform installation, inspection, diagnose, maintenance and rectification on compressed air system at various commercial and industrial establishments.
• Conduct site and classroom training to customers on compressed air system.
• Recommend actions to improve efficiency and reliability of customers' compressed air systems.
• General service report writing for internal and external customers.
• Document and prepare field service quality reports. If there are quality problems, feedback specific product defects to the production department and assist customers to take corrective measures.
• Ensure all service activities are performed in compliance with company HSE policies, customer safety requirements, and local regulations.
• Establish and maintain strong customer relationships through professional service delivery and proactive technical recommendations.

Education

Diploma in Electrical/Mechanical Engineering

Job description

Responsibilities

• Perform installation, inspection, diagnose, maintenance and rectification on compressed air system at various commercial and industrial establishments.
• Conduct site and classroom training to customers on compressed air system.
• Recommend necessary actions to improve the efficiency and reliability of customer’s compressed air system.
• General service report writing for internal and external customers.
• Document and prepare field service quality reports. If there are quality problems, it is necessary to feedback specific product defects to the production department and assist customers to take corrective measures.
• Ensure all service activities are performed in compliance with company HSE policies, customer safety requirements, and local regulations.
• Establish and maintain strong customer relationships through professional service delivery and proactive technical recommendations.

Requirements

• Minimum Diploma in Electrical/Mechanical Engineering or related field
• Minimum 3 years’ experience in service, installation, site commissioning
• Experience in industrial equipment, compressors, rotating equipment, pumps, blowers, generators, HVAC, or other electromechanical systems.
• Dynamic and able to adapt in a fast-paced environment
• Team player as well as the ability to work independently
• Valid driving license