Service Engineer

ZEISS Group; Seberang Perai; On-site; MYR 90,000 - 150,000; Full time

Job summary

ZEISS Group in Malaysia, Penang, is seeking a Senior Service Engineer to oversee after-sales service for CMM and Metrotomography systems, including maintenance, calibration, and repair, with sales support during installation and commissioning.

The role involves mentoring junior engineers, coordinating service activities with the Service Manager, and collaborating with logistics and finance to complete sales processes. Experience with ISO 17025 calibration is a plus.

Qualifications

• Experience in field service maintenance, calibration, and repair.

Responsibilities

• Perform field service machine maintenance, calibration, and repair.
• Carry out Coordinate Measuring Machine (CMM) - (including Metrotomography and optical microsystem), installation, commissioning, warranty support.
• Support in local and regional exhibition and seminar
• Support in planning the Service team's work activities by working closely with the Administrator.
• Handle customers' request based on priority and importance, or as requested by Service Manager
• Support to enforce adherence to documented operation procedures and machine check lists
• Monitor repair part failure frequency and make recommendation for stocking
• Support to plan and recommend service tools requirement
• Ensure calibration standards and tools validity
• Collaborate & support the team in getting the job/request completed.
• Coach & mentor new or junior engineer during onboarding.
• Work closely with other departments i.e., Logistics, Finance, to complete the sales process.
• Promote services and new service product to customer.

Skills

Field service experience

Calibration

Repair

Installation & commissioning

Customer support

Mentoring/coaching

Tools

CMM

Metrotomography

Optical microsystem

ISO 17025 calibration

ISO 10360 method

Job description

Purpose of this position / Position summary:

Reporting to the Service Manager, the Senior Service Engineer is responsible for after-sales service in Coordinate Measuring Machine (CMM) and Metrotomography (X-ray machine) maintenance, calibration, and repair, and providing sales support activities in installation, commissioning, and warranty repair

Primary duties and responsibilities:

Service Responsibilities

• Perform field service machine maintenance, calibration, and repair.
• Carry out Coordinate Measuring Machine (CMM) - (including Metrotomography and optical microsystem), installation, commissioning, warranty support.
• Support in local and regional exhibition and seminar
• Support in planning the Service team's work activities by working closely with the Administrator.
• Handle customers' request based on priority and importance, or as requested by Service Manager
• Support to enforce adherence to documented operation procedures and machine check lists
• Monitor repair part failure frequency and make recommendation for stocking
• Support to plan and recommend service tools requirement
• Ensure calibration standards and tools validity
• Collaborate & support the team in getting the job/request completed.
• Coach & mentor new or junior engineer during onboarding.
• Work closely with other departments i.e., Logistics, Finance, to complete the sales process.
• Promote services and new service product to customer.

Administrative

• Ensure Customer Care Ticket (CCT) & Service Order (SVO) are created before attending to job request
• Update SVO daily & submit Service Order Confirmation (SVOC) promptly for billing proc
• Submit Customer Perfect Order (CPO) & draft commissioning certificate to Administrator for further processing immediately after each New CMM installation.
• Prepare draft calibration report immediately after calibration service to Service Manager for approval
• Support Administrator to generate quotation with recommended parts & labourcharges

Development & Training

• Take initiative in updating one's own product & technical knowledge - CurioZ
• Participate training program, workshop & seminar etc. as organized by the department or company.
• Recommend training requirements based on I-Base
• Get trained in ISO 17025 calibration with ISO 10360 method, pass competency assessment and able to perform accredited calibration on-site.
• Any other duties and responsibilities as assigned by the Company.