Service Engineer

ZEISS Group; Petaling Jaya; On-site; MYR 78,000 - 123,000; Full time

Job summary

ZEISS Group in Malaysia seeks a Senior Service Engineer to manage after-sales service for Coordinate Measuring Machines (CMM) and Metrotomography, performing maintenance, calibration, and repair, and providing sales support during installation and commissioning.

You will lead field service activities, coordinate with Logistics and Finance, mentor junior engineers, and contribute to ISO 17025 calibration and ISO 10360 on-site.

Qualifications

• Experience with maintenance and calibration of CMMs.
• ISO 17025 calibration knowledge and ISO 10360 methods.
• Willingness to train junior engineers.
• On-site calibration competency.

Responsibilities

• Perform field service machine maintenance, calibration, and repair.
• Carry out CMM installation, commissioning, warranty support, including Metrotomography.
• Support local/regional exhibitions and seminars.
• Plan service work with Administrator; respond to customer requests.
• Ensure adherence to procedures and machine checklists.
• Monitor repair part failure frequency and advise stocking.
• Plan service tools requirements and calibration standards validity.
• Collaborate with Logistics and Finance to complete sales processes.
• Promote services and new service products to customers.

Skills

Field service

Calibration

Mentoring

Tools

CMM

Metrotomography

Job description

Purpose of this position / Position summary:

Reporting to the Service Manager, the Senior Service Engineer is responsible for after-sales service in Coordinate Measuring Machine (CMM) and Metrotomography (X-ray machine) maintenance, calibration, and repair, and providing sales support activities in installation, commissioning, and warranty repair

Primary duties and responsibilities:

Service Responsibilities

• Perform field service machine maintenance, calibration, and repair.
• Carry out Coordinate Measuring Machine (CMM) - (including Metrotomography and optical microsystem), installation, commissioning, warranty support.
• Support in local and regional exhibition and seminar
• Support in planning the Service team's work activities by working closely with the Administrator.
• Handle customers' request based on priority and importance, or as requested by Service Manager
• Support to enforce adherence to documented operation procedures and machine check lists
• Monitor repair part failure frequency and make recommendation for stocking
• Support to plan and recommend service tools requirement
• Ensure calibration standards and tools validity
• Collaborate & support the team in getting the job/request completed.
• Coach & mentor new or junior engineer during onboarding.
• Work closely with other departments i.e., Logistics, Finance, to complete the sales process.
• Promote services and new service product to customer.

Administrative

• Ensure Customer Care Ticket (CCT) & Service Order (SVO) are created before attending to job request
• Update SVO daily & submit Service Order Confirmation (SVOC) promptly for billing proc
• Submit Customer Perfect Order (CPO) & draft commissioning certificate to Administrator for further processing immediately after each New CMM installation.
• Prepare draft calibration report immediately after calibration service to Service Manager for approval
• Support Administrator to generate quotation with recommended parts & labourcharges

Development & Training

• Take initiative in updating one's own product & technical knowledge - CurioZ
• Participate training program, workshop & seminar etc. as organized by the department or company.
• Recommend training requirements based on I-Base
• Get trained in ISO 17025 calibration with ISO 10360 method, pass competency assessment and able to perform accredited calibration on-site.
• Any other duties and responsibilities as assigned by the Company.