Service Engineer

Terberg Tractors Malaysia; Port Klang; On-site; MYR 90,000 - 130,000; Full time

Benefits offered by this job

Flexible Benefits Scheme

Exposure to EV & autonomous solutions

Global port operations experience

Job summary

Terberg Tractors Malaysia is seeking a Service Engineer to lead and manage the full spectrum of engineering service operations at major ports across Malaysia. You will drive operational excellence, service quality and customer satisfaction while ensuring safety standards are met.

Role involves coordinating service teams, optimizing resources, and collaborating with Parts to identify service sales opportunities, including support for continuous improvement initiatives and special projects as

Qualifications

• Bachelor's degree in mechanical/automotive/mechatronics engineering or related field.
• Strong understanding of prime mover systems and engineering design principles.
• Proficient in MS Office (Word, Excel, PowerPoint).
• Strong communication and interpersonal skills to engage with customers, contractors and stakeholders.

Responsibilities

• Oversee daily service operations at port sites to ensure smooth maintenance activities.
• Lead, coordinate and supervise service teams to deliver high-quality maintenance and repair services.
• Ensure preventive and corrective maintenance aligns with Terberg standards and service quality requirements.
• Maintain strong customer relationships with timely technical support and updates.
• Analyze service performance, plan manpower, manage scheduling and optimize resources.
• Ensure timely completion of service work and accurate recovery of service charges.
• Collaborate with Parts team to identify service sales opportunities and add value for customers.
• Support continuous improvement to enhance service efficiency and equipment reliability.
• Undertake special projects as directed by Management.
• Ensure compliance with Environmental, Safety and Health requirements through inspections and training.

Skills

Prime mover systems

Engineering design principles

Customer engagement

Microsoft Office

Education

Bachelor's Degree in Mechanical Engineering

Tools

MS Office

Job description

Jora Malaysia will close on 9th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

A Joint Venture between Sime Industrial and Royal Terberg Group

Be part of a global leader in terminal tractors and advanced mobility solutions. At Terberg Tractors Malaysia, you will have the opportunity to work with cutting-edge technologies, including Electric Vehicles (EVs) and Autonomous Driving Solutions, while supporting some of Malaysia's busiest port operations.

Role Overview

As a Service Engineer, you will lead and manage the full spectrum of engineering service operations in accordance with Service & Maintenance Contracts secured by Terberg Tractors Malaysia at major ports across Malaysia. You will play a critical role in ensuring operational excellence, service quality, customer satisfaction, and compliance with safety standards.

Available positions are based at:

Key Responsibilities

Oversee daily service operations to ensure smooth and efficient maintenance activities at the assigned port site.

Lead, coordinate, and supervise service teams to deliver high-quality maintenance and repair services for terminal tractors.

Ensure preventive and corrective maintenance activities are carried out in accordance with Terberg standards and service quality requirements.

Maintain strong customer relationships by providing timely technical support, service updates, and effective solutions to operational issues.

Analyze service performance, plan manpower requirements, manage work scheduling, and optimize resource allocation.

Ensure timely completion of service work and accurate recovery of service charges to support revenue preservation.

Collaborate closely with the Parts team to identify service sales opportunities and deliver value-added solutions to customers.

Support continuous improvement initiatives to enhance service efficiency, equipment reliability, and customer satisfaction.

Undertake special assignments and projects as directed by Management.

Ensure full compliance with Environmental, Safety and Health (ESH) requirements through inspections, training, incident management, emergency preparedness, and safety reporting.

Requirements

Qualifications

Bachelor's Degree in Mechanical Engineering, Automotive Engineering, Mechatronics Engineering, or a related engineering discipline.

Strong understanding of prime mover systems, components, and engineering design principles.

Proficient in Microsoft Office applications (Word, Excel, and PowerPoint).

Strong communication and interpersonal skills with the ability to engage effectively with customers, contractors, and internal stakeholders.

Ability to analyze technical issues and implement practical solutions in a fast-paced operational environment.

Self-motivated, responsible, and capable of working independently with minimal supervision.

Language Requirements

Good command of English and Bahasa Malaysia, both written and spoken.

Personal Attributes

Results-oriented with a high sense of urgency.

Strong problem-solving and decision-making skills.

Able to work effectively under pressure and meet operational deadlines.

Committed to delivering quality work and continuous improvement.

Why Join Us?

• Work for Terberg, a globally recognized leader in terminal tractors and industrial mobility solutions.
• Gain exposure to advanced technologies, including EV and autonomous vehicle solutions.
• Be part of a purpose-driven organization that values innovation, empowerment, and sustainability.
• Enjoy our Flexible Benefits Scheme, allowing you to customize benefits to suit your health, wellness, and personal development needs.
• Build your career in a dynamic environment supporting Malaysia's critical port infrastructure.