Service Desk & Incident Coordinator

Amdocs; Kuala Lumpur; Presencial; MYR 30.000 - 50.000; Jornada completa

Descripción de la vacante

Amdocs is hiring a Service Desk/Support role based in Kuala Lumpur. The position involves being the first point of contact for incidents and service requests from end-users, with responsibilities to categorize, prioritize, and escalate when needed. The role requires strong communication skills, documentation, and familiarity with MS Office.

Prior experience with ticketing systems is an advantage. This entry-level opportunity offers broad exposure to product and service issues while working

Formación

• Recent graduates; experience is an added value.
• Documentation skills, excellent verbal and written communication skills.
• Experience in using MS Office and end-user applications.
• Experience in using ticket-handling system is an advantage.

Responsabilidades

• You will serve as first point of contact for incidents and service requests from end-users.
• You will appropriately categorize, prioritize, and escape incidents and service requests that cannot be resolved
• You will provide simple solutions at a basic level based on script/methods and procedures
• You will handle all queries pertaining to incidents via email, phone, and the ticket system based on the defined process
• You will coordinate the communication (calls, emails, situation room, and so on) for all critical issues
• You will dispatch cases to be handled by the appropriate function (based on understanding the product, and service)
• You will identify issues that could be resolved at the first level (mark as duplicates, identify non-issues, re-dispatch, and so on).

Conocimientos

Ticket handling

Customer service

MS Office

Verbal communication

Written communication

Documentation

Herramientas

Ticketing system

Email handling

End-user applications

Descripción del empleo

Amdocs is hiring a Service Desk/Support role based in Kuala Lumpur. The position involves being the first point of contact for incidents and service requests from end-users, with responsibilities to categorize, prioritize, and escalate when needed. The role requires strong communication skills, documentation, and familiarity with MS Office.

Prior experience with ticketing systems is an advantage. This entry-level opportunity offers broad exposure to product and service issues while working