Service Desk Consultant

NTT DATA Business Solutions; Cyberjaya; On-site; MYR 28,000 - 50,000; Full time

Job summary

NTT DATA Business Solutions is hiring a Service Desk Consultant in Cyberjaya, Malaysia. You will be part of a dynamic Service Desk team within Large Customer Operations, providing IT support to customers and ensuring timely resolution of incidents and service requests with a focus on high-quality service.

You will collaborate with local and global teams, logging and tracking tickets, and working to resolve issues while maintaining strong customer communication.

Qualifications

• Fresh Graduate with a degree in a related field.
• Basic SAP knowledge would be an advantage.
• ITIL certification is preferred but not mandatory.
• Good written and verbal communication in English.
• Willingness to be based in Cyberjaya, Malaysia.
• Willing to work rotational shifts to support 24/7 operations.

Responsibilities

• Acting as the main point of contact for IT incidents and service requests.
• Resolving incidents by following established procedures and documentation.
• Accurately logging and categorising incidents and service requests.
• Monitoring and tracking tickets from initial reporting through to resolution.

Skills

English communication

Problem solving

Customer focus

Analytical skills

Education

Professional Certificate / Diploma / Bachelor's Degree in Computer Science, IT, Computer Engineering, Telecommunications or related field

Job description

At NTT DATA Business Solutions, we drive innovation – from advisory and implementation to managed services and beyond, powered by a global team of over 18,500 experts representing over 90 nations in more than 30 countries. With SAP at our core and a powerful ecosystem of partners like Microsoft and ServiceNow, we continuously improve solutions and AI-driven technology to make them work for companies – and for their people.
We are part of NTT DATA, a $30+billion business and technology services, AI and digital infrastructure leader. As a Global Top Employer, NTT DATA serves 75% of the Fortune Global 100 and, with experts in over 70 countries, co-innovates solutions that encourage experimentation and recognize great work.
With us,you have endless opportunities to think big, act bold and take ownership. Make this the place where you belong, learn, and build your network.
Make this the place whereyougrow.

Job Description Service Desk Consultant

Do you love challenges?

Be part of our Service Desk team within Large Customer Operations (LCO), working in a dynamic and collaborative environment to provide IT support to our customers. The team plays an important role in ensuring smooth IT operations, resolving technical issues and delivering high-quality customer service.

As a Service Desk Consultant, you will work closely with local and global teams to handle IT incidents, service requests and technical enquiries, ensuring timely resolution and customer satisfaction.

• Acting as the main point of contact for IT incidents and service requests.
• Resolving incidents by following established procedures and documentation.
• Accurately logging and categorising incidents and service requests.
• Monitoring and tracking tickets from initial reporting through to resolution.

Convince us with your potential!

• Fresh Graduate - Possess at least a Professional Certificate, Diploma or Bachelor's Degree in Computer Science, Information Technology, Computer Engineering, Telecommunications or a related field.
• Basic knowledge of SAP functional modules would be an advantage.
• ITIL certification is preferred but not mandatory.
• Good written and verbal communication skills in English.
• Ability to work in a process-driven environment supporting multiple regions.
• Strong problem-solving, analytical and troubleshooting skills.
• Proactive, responsive and customer-focused mindset.
• Ability to provide accurate and relevant information to second-level support teams for further investigation and resolution.
• Punctual, diligent and responsible, with a positive working attitude.
• Willingness to learn, adapt and take on new challenges in a growing organisation.
• Outgoing, approachable and comfortable interacting with customers and colleagues.
• Willing to be based in Cyberjaya, Malaysia.
• Willing to work on rotational shifts, including weekends and public holidays, to support 24/7 operations.

Do you have questions?

Get empowered by NTT DATA Business Solutions!