Service Design Strategist & Experience Architect

Hyred; Kuala Lumpur; On-site; MYR 60,000 - 120,000; Full time

Job summary

Hyred is seeking a Service Design Consultant to translate research and strategy into practical experience-design outputs that help organisations improve how customers and users interact with their services.

This role sits at the intersection of strategic thinking and visual design. You will develop journey maps, service blueprints, experience frameworks, playbooks and other tools that make complex strategies easier to understand and implement.

Qualifications

• 3–5 years of experience in service design, UX/CX design or related discipline.
• Experience in a consulting, agency or project-based environment is advantageous.
• Strong portfolio demonstrating journey mapping, service design, systems visualisation or similar.
• Strong visual communication and information-design capability.
• Comfortable presenting to executive audiences and end users.

Responsibilities

• Develop customer journey maps, service blueprints and experience frameworks.
• Translate strategic recommendations into practical, visually clear design outputs.
• Design protocols, systems and tools that help teams understand how an intended experience should operate.
• Identify opportunities to simplify or improve complex service journeys.
• Translate strategic narratives and research findings into distinctive visual systems.
• Develop clear client-facing presentations and diagrams, maps and other visualisations.
• Maintain high standards of information design, hierarchy and storytelling.
• Present and explain design rationale to project teams and client stakeholders.

Skills

Service and experience design

Journey mapping

Service blueprinting

Information design

Visual storytelling

Strategic thinking

Stakeholder communication

Collaboration across research and STR

Job description

Hyred is seeking a Service Design Consultant to translate research and strategy into practical experience-design outputs that help organisations improve how customers and users interact with their services.

This role sits at the intersection of strategic thinking and visual design. You will develop journey maps, service blueprints, experience frameworks, playbooks and other tools that make complex strategies easier to understand and implement.