Customer Insights Researcher: Turn Data Into Action

Hyred; Kuala Lumpur; On-site; MYR 70,000 - 120,000; Full time

Job summary

Hyred is seeking a Customer Insights Researcher to explore how customers, users, and frontline teams experience products and services, translating findings into actionable insights. You will blend qualitative and quantitative methods, synthesize data, and collaborate with strategy and design to ground recommendations in real evidence.

Responsibilities include planning end-to-end research, interviews, observations, surveys analysis, and presenting insights to diverse audiences.

Qualifications

• 3–5 years of experience in user research, CX research or service design.
• Strong qualitative research skills including interviews and observation.
• Working knowledge of quantitative methods such as surveys and data analysis.
• Excellent analytical and synthesis abilities.
• Ability to present complex findings to diverse audiences.
• Experience facilitating workshops or co-design sessions.
• Experience researching complex services or operational environments.

Responsibilities

• Plan and conduct end-to-end research across customer and service experiences.
• Define research questions, methods and participant requirements.
• Conduct stakeholder and frontline interviews, observational research and journey diagnostics.
• Apply qualitative and quantitative research methods where appropriate.
• Review surveys, behavioural data and other information to identify patterns and opportunities.
• Analyse and synthesize research findings into clear, actionable insights.
• Translate findings into outputs that inform strategy and design decisions.
• Present findings clearly to non-research audiences.
• Work closely with strategists and designers throughout project development.
• Contribute to journey maps, current-state assessments and experience frameworks.
• Support or facilitate workshops and collaborative sessions when required.

Skills

Qualitative research

Quantitative research

Interviews

Observation

Data analysis

Synthesis

Communication

Stakeholder management

Job description

Hyred is seeking a Customer Insights Researcher to explore how customers, users, and frontline teams experience products and services, translating findings into actionable insights. You will blend qualitative and quantitative methods, synthesize data, and collaborate with strategy and design to ground recommendations in real evidence.

Responsibilities include planning end-to-end research, interviews, observations, surveys analysis, and presenting insights to diverse audiences.