Service Delivery - Senior

Scicom (MSC) Berhad; Kuala Lumpur; On-site; MYR 100,000 - 123,000; Full time

Benefits offered by this job

Salary RM 9,000–11,000 per month

Performance related bonus

Annual Leave 15 days

Medical Leave 14 days

Medical coverage

Job summary

Scicom (MSC) Berhad in Kuala Lumpur seeks a seasoned Monitoring O&M engineer to own the full lifecycle of large-scale private monitoring platforms, ensure cluster stability, and oversee business and database monitoring.

You will configure and tune Zabbix, Prometheus, Grafana and ELK, troubleshoot faults with strong PromQL, and build automation with Shell and Python to keep systems healthy and anomalies under control.

Qualifications

• Minimum 5 years of monitoring O&M experience.
• Proficiency in monitoring tech stacks (Zabbix, Prometheus, Grafana and ELK) and strong Shell/Python scripting.
• Fluent in Chinese (Listening, Speaking, Reading & Writing) for daily communication and documentation.

Responsibilities

• Manage the full lifecycle maintenance of large-scale private monitoring platforms, balancing monitoring cluster self-operation with business/database monitoring.
• Independently operate, configure, and tune Zabbix, Prometheus, Grafana, and ELK clusters.
• Troubleshoot monitoring system faults, including metric interruptions, log loss, and cluster abnormalities, utilizing strong PromQL skills.
• Perform core daily monitoring, risk identification, and anomaly handling across Linux, Kubernetes, MySQL, Oracle, Redis, Kafka, and Flink environments.
• Monitor ETL/CDC tasks and execute cross-system multi-source data reconciliation.
• Write and deploy automation tools using Shell and Python to independently resolve monitoring and business anomalies.

Skills

Monitoring O&M

Shell scripting

Python scripting

PromQL

Linux

Kubernetes

MySQL

Oracle

Redis

Kafka

Flink

Zabbix

Prometheus

Grafana

ELK

Chinese language

Tools

Zabbix

Prometheus

Grafana

ELK

Job description

The Position

This role is dedicated to the full lifecycle maintenance of large-scale private monitoring platforms. The successful candidate will ensure the stability and accuracy of monitoring clusters while executing comprehensive business and database monitoring. This position requires a proactive problem-solver who can leverage scripting and automation to maintain system health and troubleshoot complex anomalies.

The Responsibilities of the Role

• Manage the full lifecycle maintenance of large-scale private monitoring platforms, balancing monitoring cluster self-operation with business/database monitoring.
• Independently operate, configure, and tune Zabbix, Prometheus, Grafana, and ELK clusters.
• Troubleshoot monitoring system faults, including metric interruptions, log loss, and cluster abnormalities, utilizing strong PromQL skills.
• Perform core daily monitoring, risk identification, and anomaly handling across Linux, Kubernetes, MySQL, Oracle, Redis, Kafka, and Flink environments.
• Monitor ETL/CDC tasks and execute cross-system multi-source data reconciliation.
• Write and deploy automation tools using Shell and Python to independently resolve monitoring and business anomalies.

The Requirement for the Role

Must Have

• Minimum 5 years of monitoring O&M experience.
• Proficiency in monitoring tech stacks (Zabbix, Prometheus, Grafana, ELK) and strong Shell/Python scripting capabilities.
• Fluent in Chinese (Listening, Speaking, Reading & Writing) for daily communication and documentation.

Nice to have

• Familiarity with using AI tools to assist O&M work (intelligent fault analysis, log anomaly identification, script generation, and efficiency optimization).
• Experience with big data link monitoring and alert governance for large-scale clusters.
• Previous experience handling monitoring system upgrades, migrations, and docking with internal tool systems.

The Package

• Attractive Salary (RM 9,000 to RM 11,000).
• Performance related bonus for confirmed staff.
• Annual Leave 15 days.
• Medical Leave 14 days.
• Medical and hospitalization coverage.